Clinical Relations Partner

IMH

. Investigate and manage patient complaints and grievances related to quality of care, harm, potential harm, or poor patient experience .

Posted 10/1/2026full-timeSalt Lake City • Utah • United StatesMid-LevelSenior💰 $38 - $60 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient complaints and grievances while ensuring compliance with regulatory requirements. Skilled in process improvement, conflict resolution, and relationship management within healthcare settings.

Highest-signal resume keywords

Process ImprovementConflict ManagementCoachingRelationship ManagementRegistered Nurse

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electronic Health Record NavigationProfessional Letter WritingComplex Problem SolvingDe-escalationComputer Literacy

Soft Skills

CommunicationCoachingRelationship Management

Certifications & Qualifications

Registered Nurse

Industry Keywords

Patient ComplaintsQuality ImprovementService RecoveryEvent ManagementPatient PrivacyDiscrimination Concerns

About the role

Key responsibilities & impact

Investigate and manage patient complaints and grievances related to quality of care, harm, potential harm, or poor patient experience
Use the patient voice to partner with Clinical Relations Managers to identify quality improvement opportunities
Coach and provide resources to frontline caregivers in service recovery
Maintain clinical relationships between patients, families, and care teams
Comply with policy and regulatory requirements for event management
Provide on-site support for surveys related to complaints and grievances
Participate in Early Communication and Resolution Process for High Harm “no Gap” events
Detect and manage risk exposure with enterprise legal partners and proactively mitigate claim potential
Participate in conflict resolution and liaise between multiple stakeholders
Identify potential risks to outcomes
Collaborate with General Liability on patient property loss or theft
Partner with Compliance to investigate and resolve Patient Privacy and Discrimination Concerns
Coach and shadow caregivers and leaders within hospitals and clinics
Lead through influence and coach/round for improvement

Requirements

What you’ll need

Demonstrated ability to identify gaps in processes and participate in process improvement
Demonstrated ability to partner effectively with many stakeholders
Experience in conflict management
Experience navigating all parts of a patient’s electronic health record
Bachelor’s degree in a healthcare-related field
Minimum of 3 years clinical experience
Demonstrated competence in professional letter writing
Communication (verbal and written)
Relationship management
Process improvement
Complex problem solving
De-escalation
Consulting
Coaching
Computer literacy
Frequent verbal communication and ability to hear and understand spoken information
Manual dexterity for frequent typing and accessing information
Ability to sit or stand for extended periods
Registered Nurse listed as a preferred requirement

Benefits

Comp & perks

Generous benefits package covering programs supporting wellness and living healthy, happy, secure, connected, and engaged
Remote work expectations include use of company equipment