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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading clinical systems support and technical teams, with a strong focus on optimizing service levels for EPIC OpTime and related applications. Proven ability to manage stakeholder relationships, ensure compliance with quality standards, and drive a culture of safety and accountability.
Highest-signal resume keywords
EPIC OpTime ExperienceClinical Systems SupportLeadership DevelopmentStakeholder ManagementITIL Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HL7 IntegrationService-Oriented ArchitecturesClient-Server ApplicationsDatabase ManagementRelease ManagementConfiguration ManagementEmerging TechnologiesTechnical SupportData Quality ImprovementProject Management
Soft Skills
Effective LeadershipNegotiation SkillsProblem ResolutionStrategic ThinkingInterpersonal Communication
Tools & Technologies
Microsoft TeamsComputerized Tracking SystemsAdvanced Spreadsheet ApplicationsScheduling ApplicationsInternet and Email
Certifications & Qualifications
ITIL Certification
Industry Keywords
Clinical SystemsPatient SafetyCustomer ExperienceOperational PerformanceQuality Standards
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead clinical systems support and technical teams within Digital Technology Services
- Provide daily and ongoing T2 and T3 support for clinical systems, primarily EPIC OpTime and related applications
- Partner with Customer Experience teams to ensure excellent customer experience
- Partner with internal and external teams to resolve issues
- Drive a culture of safety, accountability, and engagement focused on patient safety and leadership development
- Report to the Director of Clinical Systems
- Collaborate with Intermountain leaders, EPIC, DTS Operations, Adoption and Support, and clinical operational partners
- Optimize, innovate, and maintain service levels for clinical systems
- Provide knowledge transfer to technical staff
- Ensure system reliability and stability with EPIC counterparts
- Serve as an internal consultant to DTS and clinical/business areas
- Maintain technical and functional understanding of assigned systems and integrations
- Advise stakeholders on security, workflow, business, and strategic changes
- Direct projects and optimization requests to completion on time and within budget
- Select clinically related software and hardware with DTS leaders and vendors
- Serve as escalation point for complex issues and problems
- Improve data quality supporting organizational data, alert, and analytics goals
- Represent Intermountain with clinical systems vendors and external entities
- Recruit, develop, mentor, and coach managers, supervisors, and team members
- Manage daily clinical systems service delivery within operating and capital budgets
- Oversee operating performance of clinical applications, cloud services, integrations, and customer support
- Ensure compliance with quality standards and best practices
- Direct staffing, goal setting, coaching, recognition, engagement, training, and performance management
- Manage customer, stakeholder, and vendor relationships and expectations
- Communicate regularly with staff and allocate resources to projects for timely, budget-compliant delivery
Requirements
What you’ll need- Bachelor's degree in business, clinical or allied health, computer science, information management, or another technical field from an accredited institution
- Four years of experience in multiple I.S. disciplines
- Experience with multiple technologies, processes, and environments, including packaged applications, HL7 integration, service-oriented architectures, highly available/scalable/secure solutions, client-server applications, databases, release and configuration management, development methodologies, and emerging technologies
- Effective leadership, negotiation, and influencing skills
- Strong communication skills with clinical and business stakeholders
- Strong analysis, problem resolution, judgment, and decision-making skills
- Strategic thinking and effective decision-making ability
- Ability to build strong teams and lead caregivers and teams outside span of control
- Experience in a team-oriented, collaborative environment
- Results orientation, initiative, attention to detail, and customer service orientation
- Experience with word processing, advanced or complex spreadsheet and database applications, internet and email, scheduling applications, and computerized tracking systems
- Effective verbal, written, and interpersonal communication skills
- Epic OpTime experience highly preferred
- Experience supporting perioperative third-party applications and device integrations preferred
- ITIL certification preferred
- Candidates living in or willing to relocate to Utah, Idaho, Nevada, Colorado, or Montana and within reasonable commuting distance to an Intermountain Health site are preferred
- Video interview through Microsoft Teams and potential onsite interviews and meetings required
Benefits
Comp & perks- Sign-on bonus when applicable
- Relocation bonus when applicable
- Annual Pay for Performance (AP4P) Plan
- Comprehensive benefits package covering wellness, health, security, connection, and engagement programs
- Remote/hybrid work expectations and company equipment provisions