Contact Center Referral Specialist I

IMH

. Establish collaborative relationships with patients and fellow caregivers to deliver high customer/patient satisfaction .

Posted 9/22/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSenior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care coordination, ensuring compliance with insurance requirements, and utilizing electronic medical records (EMR) for efficient service delivery. Strong analytical and problem-solving skills are essential for resolving patient inquiries and maintaining high customer satisfaction.

Highest-signal resume keywords

Patient Care CoordinationInsurance AuthorizationElectronic Medical Records (EMR)Customer Service SkillsAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyData EntryReferral ProcessingSchedulingBillingCompliance VerificationInsurance Web PortalsTechnical Resource UtilizationDocumentationProblem-Solving

Soft Skills

Interpersonal SkillsWritten CommunicationOral CommunicationDetail-OrientedCritical Thinking

Tools & Technologies

MyChartBusiness Software Applications

Industry Keywords

HealthcareManaged CareCommercial InsurancePublic InsurancePatient FlowService Excellence

About the role

Key responsibilities & impact

Establish collaborative relationships with patients and fellow caregivers to deliver high customer/patient satisfaction
Foster relationships with patients, parents, and guardians regarding patient care
Ensure compliance with managed care, commercial insurance, and public insurance requirements
Submit and track referrals and provide efficient patient flow and service excellence
Identify and resolve patient, provider, and staff requests, including referral processing, scheduling/registration, billing/payor inquiries, and medical requests
Use analytical skills and technical resources to resolve patient requests and handle challenging interactions and emergencies appropriately
Support enterprise productivity and quality initiatives and Intermountain Health key performance indicators
Verify eligibility and benefits, obtain authorizations, and track referrals for compliance
Liaise with hospitals, physicians, health plans, vendors, patients, and referral sources for insurance authorization
Gather insurance, financial, and ancillary information to determine patient financial obligations
Document referral and authorization information, referral destinations, and coordination activities
Follow the three-touch process using MyChart, phone calls, and letters
Forward medical records and authorization information to provider offices

Requirements

What you’ll need

Demonstrated experience using multiple business software applications and insurance web portals simultaneously
Prior experience in healthcare
Knowledge of medical terminology
Computer literacy
Customer service skills
Experience with electronic medical records (EMR)
Data entry skills
Problem-solving skills
Written and oral communication skills
Detail-oriented approach
Critical thinking and analytical thinking skills
Interpersonal skills
Ability to work Monday–Friday, 8:00am–5:00pm Pacific Standard Time
Ability to work in office as needed in this hybrid position

Benefits

Comp & perks

Generous benefits package covering programs supporting physical, mental, and financial well-being
Benefits supporting a sustainable culture of wellness, including living healthy, happy, secure, connected, and engaged
Company equipment and remote-work support for hybrid roles