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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to effectively communicate and resolve patient needs in a healthcare setting. Proficient in using Electronic Medical Records (EMRs) and possesses analytical skills to support patient solutions and enterprise productivity.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving AbilityAnalytical SkillsElectronic Medical Records (EMRs)Medical Terminology Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Problem-SolvingAnalytical SkillsCustomer ServiceMedical TerminologyElectronic Medical Records (EMRs)
Soft Skills
Interpersonal SkillsCommunication SkillsSelf-Motivated
Tools & Technologies
Electronic Medical Record (EMR) SystemHardwired Ethernet Connection
Industry Keywords
HealthcarePatient CareSchedulingRegistrationBillingPayer Requests
About the role
Key responsibilities & impact- Serve as the first connection between Intermountain and patients, parents, and guardians
- Answer phones promptly and communicate patient needs to clinical caregivers through messaging
- Establish courteous and professional patient connections through omnichannel communications
- Identify and resolve scheduling, registration, billing, payer, and medical requests
- Document essential information in the electronic medical record (EMR)
- Coordinate with clinical care teams and other teams to provide seamless patient solutions
- Use analytical skills and technical resources to anticipate and resolve patient requests
- Support enterprise productivity and quality initiatives and contribute toward Intermountain Health key performance indicators
Requirements
What you’ll need- One year of customer service experience
- Demonstrated problem-solving ability and analytical skills
- Self-motivated and able to work well in a call center environment
- Strong interpersonal and communication skills
- Must reside within a one-hour driving distance of Denver or Grand Junction, Colorado, or Butte or Billings, Montana
- Flexible availability for all operating days and hours: Monday–Friday 7:00am–7:00pm and Saturday/Sunday/holidays 7:00am–5:00pm
- DSL, fiber optic, or cable home Internet connection required; wireless and satellite connections are not allowed
- Hardwired Ethernet connection required
- Ability to see and read information, documents, and monitors
- Ability to verbally communicate and hear and understand spoken information quickly and accurately
- Manual dexterity to manipulate equipment and frequent computer use
- Preferred: one year of customer service experience in a hospital or medical office
- Preferred: medical terminology knowledge
- Preferred: experience working with Electronic Medical Records (EMRs)
Benefits
Comp & perks- Benefits eligible
- Comprehensive benefits package supporting wellness, health, security, connection, and engagement
- Laptop, monitors, docking station, headset, keyboard, and mouse provided
- Fully remote work arrangement
- Full-time schedule of 40 hours per week