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IMH

Contact Center Representative

IMH

. Serve as the first connection between Intermountain and patients .

Posted 9/23/2026full-timeWest Valley City • Utah • United StatesJunior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and problem-solving abilities while effectively communicating with patients and clinical teams. Proficient in Electronic Medical Records (EMR) and data entry, ensuring accurate documentation and coordination of patient care.

Highest-signal resume keywords
Customer Service ExperienceElectronic Medical Records (EMR) KnowledgeProblem-Solving AbilityInterpersonal Communication SkillsData Entry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Electronic Medical Records (EMR)Data EntryAnalytical SkillsScheduling/RegistrationBilling/Payor Requests
Soft Skills
Interpersonal SkillsWritten CommunicationOral CommunicationDetail-OrientedSelf-Motivated
Tools & Technologies
Computer LiteracyOmnichannel Communications
Industry Keywords
Patient CareCall Center EnvironmentHealthcare KPIsPatient SolutionsIntermountain Health

About the role

Key responsibilities & impact
  • Serve as the first connection between Intermountain and patients
  • Foster relationships with patients, parents, and guardians regarding patient care
  • Answer phones promptly and communicate patient needs to clinical caregivers through messaging
  • Provide courteous and professional customer service through omnichannel communications
  • Identify and resolve scheduling/registration, billing/payor, business, and medical requests
  • Document essential information in the electronic medical record (EMR)
  • Coordinate with clinical care and other teams to provide seamless patient solutions
  • Use analytical skills and technical resources to anticipate and resolve patient requests
  • Support enterprise productivity and quality initiatives and contribute to Intermountain Health KPIs

Requirements

What you’ll need
  • One year of customer service experience
  • Demonstrated problem-solving ability and analytical skills
  • Self-motivated and able to work well in a call center environment
  • Strong interpersonal and written/oral communication skills
  • Computer literacy
  • Customer service skills
  • Electronic Medical Records (EMR) knowledge
  • Data entry
  • Detail-oriented
  • Ability to reside within the state of Utah
  • Ability to attend an in-person orientation and pick up equipment from an Intermountain facility
  • Ability to work full-time, 40 hours per week, with some holidays required
  • Ability to complete five weeks of training Monday–Friday, 9:00am–5:30pm, with no time off during training
  • Ability to see/read information and monitors, hear and understand spoken information, and use computer equipment frequently

Benefits

Comp & perks
  • Benefits eligible
  • Generous benefits package covering programs for wellness, health, security, connection, and engagement
  • Company-provided laptop, monitors, docking station, headset, keyboard, and mouse
  • Fully remote work arrangement
  • Paid? Not specified