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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare leadership, strategic direction, and operational optimization within Care Traffic Control services. Proven ability to foster collaboration, implement value-based care models, and enhance patient experience while managing teams effectively.
Highest-signal resume keywords
Healthcare Leadership ExperiencePopulation Health ManagementChange ManagementCare Coordination LeadershipValue-Based Care Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Co-DevelopmentHealthcare AdministrationOperational Solutions DevelopmentCare Traffic Control ImplementationData AnalysisProcess ImprovementPatient Experience OptimizationCost Reduction StrategiesTeam DevelopmentHealthcare Delivery Models
Soft Skills
Excellent Communication SkillsInterpersonal SkillsRelationship-Building SkillsCoaching and MentoringTeam Collaboration
Tools & Technologies
MS Suite of Systems
Industry Keywords
Value-Based CareCare CoordinationPopulation HealthClinical OperationsHealthcare Delivery
About the role
Key responsibilities & impact- Drive collaboration and alignment among clinical operations teams, Care Traffic Control, physicians, and senior leadership at physician practices
- Provide strategic leadership, direction, and administration to optimize Care Traffic Control team performance
- Implement structures, processes, and services aligned with value-based, patient-focused care models
- Collaborate with leaders in analytics, network operations, care management, home services, coding, and other areas to coordinate and optimize services
- Assess practice and provider readiness for Care Traffic Control services
- Identify opportunities, develop improvement suggestions, and monitor or assist execution of improvement activities
- Lead development and implementation of population health management models within Care Traffic Control
- Promote collaboration and foster a cooperative team environment
- Direct Care Coordination Managers, Supervisors, Care Coordinators, and other team members to optimize practice outcomes
- Develop strategic, operational, and technological solutions to improve safety, quality, patient experience, provider engagement, and access while reducing care delivery costs
- Partner with Clinical Operations leaders to implement and expand Care Traffic Control services
- Build relationships with senior management and physician leaders across regions and markets to drive meaningful change in care delivery
- Report directly to the Executive Director of Operations Transformation
Requirements
What you’ll need- Must reside in the Intermountain Health footprint: Utah, Idaho, Nevada, Montana, or Colorado
- Bachelor’s degree in healthcare or business administration
- Demonstrated healthcare leadership experience
- Experience in service co-development with customers and health services implementation
- Excellent written and verbal communication skills
- Excellent presentation, interpersonal, and relationship-building skills, including creating executive-facing deliverables
- Experience with change management in large organizations
- Proven leadership track record, including achieving results with and through others
- Ability to coach and develop teams of leaders
- Strong computer skills, including knowledge of MS suite of systems
- Preferred: Master’s degree in healthcare or business administration
- Preferred: Leadership experience in Care Coordination or Care Management practice
- Preferred: Experience in population health and value-based care operations delivery
Benefits
Comp & perks- Annual Pay for Performance (AP4P) Plan with additional performance compensation opportunity based on base salary and Board-approved goals
- Comprehensive benefits package covering programs supporting wellness, health, security, connection, and engagement