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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer-centric portfolios and implementing health information technology solutions while fostering strong relationships with clinical and business stakeholders. Proficient in project management, resource allocation, and continuous improvement methodologies to enhance workflow mastery and caregiver engagement.
Highest-signal resume keywords
Project ManagementHealth Information Technology ImplementationLeadership and Team BuildingCommunication and Relationship BuildingClinical Experience in Integrated Healthcare Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Management MethodsFlowcharting TechniquesAdult Learning MethodsResource ManagementProblem ResolutionDecision-Making SkillsAnalysis SkillsEHR SupportWorkflow MasteryMetrics and Measurement Protocols
Soft Skills
Effective LeadershipStrategic ThinkingNegotiation SkillsInfluencing SkillsMotivational Skills
Tools & Technologies
MS Office SuiteHealth Information Technology SystemsCollaboration Tools
Certifications & Qualifications
Current State Licensure (if applicable)
Industry Keywords
Integrated Healthcare SystemCustomer-Centric PortfolioCaregiver EngagementClinical RelationshipsContinuous Improvement
About the role
Key responsibilities & impact- Manage, plan, direct, coordinate, and monitor the assigned customer-centric portfolio
- Drive processes, workflows, systems, and tools to meet customer needs
- Work with DTS teams and users to implement practices aligned with policies and standards
- Ensure information systems are functional, reliable, and sustainable
- Build trusted relationships with operational leaders and caregivers
- Engage caregivers in implementation, adoption, and use of Health Information Technology
- Report to the Informatics Learning and Engagement Director
- Oversee Learning and Engagement teams and human resource management related to learning and engagement
- Provide oversight of caregiver needs, requests, tickets, and issues
- Lead or co-lead implementation, adoption, and mastery of health information technology
- Serve as primary contact to facility leadership and caregivers
- Provide input and direction on EHR projects, focusing on communication, adoption, and clinical end-user support
- Lead continuous improvement related to workflow mastery and support
- Manage clinical relationships and collaborate across areas of responsibility and DTS teams
- Communicate with caregivers through huddles, meetings, one-on-ones, rounding, and skip-level interviews
- Manage resource allocation to ensure timely, on-budget delivery
- Respond to EHR issues, proactively problem-solve, and escalate as appropriate
- Attend clinical and business leader meetings
- Identify barriers and communicate recommended solutions
- Participate in and innovate in mastery efforts
- Coordinate, oversee, and support go-live efforts, planned and unplanned downtimes, and other initiatives
Requirements
What you’ll need- Bachelor's Degree with five years of previous clinical or healthcare related professional experience working in an integrated healthcare system environment, or eight years of experience working with adoption and support of technology, workflows, and processes
- Degrees must be obtained through an accredited institution; education is verified
- Three years of previous leadership, management, or project management experience
- Demonstrated effective leadership and communication skills
- Demonstrated strong analysis, problem resolution, judgment, and decision-making skills
- Ability to build strategic relationships and communicate effectively with clinical and business stakeholders
- Ability to think strategically and prioritize and execute tasks in a high-pressure environment
- Ability to build strong teams and lead caregivers and teams outside of span of control
- Ability to travel, primarily throughout the Intermountain system
- Clinical incumbents whose specialties require licensure must hold current state licensure
- Communication and public speaking
- Collaboration and relationship building
- Ability to negotiate, influence, and advocate for learner-centric best practices
- Ability to motivate peers and team members
- Demonstrated competence in project and program management methods, resource management, and software
- Demonstrated application of adult learning methods, processes, and practices
- Demonstrated application of learning and development quality, metrics, and measurement protocols
- Demonstrated competence in flowcharting techniques and software
- Demonstrated competence in MS Office Suite
Benefits
Comp & perks- Generous benefits package covering programs supporting wellness, health, security, connection, and engagement
- Remote work expectations and company equipment provisions for remote or hybrid roles