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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical laboratory billing and client account management, with strong analytical, problem-solving, and communication skills. Proficient in ensuring compliance with regulations and maintaining accurate billing processes while providing exceptional customer service.
Highest-signal resume keywords
Medical Laboratory Billing ExperienceClient Account ManagementAnalytical SkillsEffective Communication SkillsProficiency in MS Office
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts Receivable ManagementBilling Accuracy AuditingCompliance AnalysisPayment AllocationCritical ThinkingProblem-SolvingComputer LiteracyDatabase ManagementLIS Software ProficiencyEHR Software Proficiency
Soft Skills
Customer-Oriented ApproachInterpersonal CommunicationAdaptabilityAttention to DetailIndependent Work Ability
Tools & Technologies
MS OfficeLIS SoftwareEHR SoftwareScheduling ApplicationsDatabases
Industry Keywords
Federal RegulationsState RegulationsIntermountain PoliciesLaboratory Revenue CycleClient Orders Management
About the role
Key responsibilities & impact- Collaborate with outreach business partners and laboratory revenue cycle to manage accounts receivable for laboratory clients
- Answer clients’ billing questions and concerns
- Analyze client accounts for compliance with Federal and State regulations and Intermountain requirements
- Follow up regularly and systematically with clients to ensure timely collections
- Audit client accounts and invoices for billing accuracy
- Provide customer service using phone communication and listening skills
- Ensure accuracy of outside lab invoices and corresponding billing to patient/client accounts
- Work with payment research to allocate laboratory payments to the correct facility or department
- Assist in maintaining and/or recovering client accounts
- Identify issues and trends with client orders that may negatively affect financials
- Potentially meet with clients to discuss concerns or issues
- Collaborate and interact with clients, provider liaisons, laboratory operations leaders, administration, and medical staff
Requirements
What you’ll need- Three years of medical laboratory billing or client account management experience
- Excellent analytical and problem-solving skills with attention to detail
- Excellent management, financial, and analytical skills
- Effective verbal, written, and interpersonal communication skills
- Customer-oriented approach and ability to adapt to various personalities and situations
- Critical thinking and problem-solving abilities
- Computer literacy, including databases, internet, scheduling applications, LIS, and EHR software
- Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
- Ability to work independently
- Ability to communicate confidently and deliver presentations
- Ability to comply with applicable Intermountain policies and expectations, including confidentiality, information security, work schedules, conflicts of interest, and company equipment requirements for hybrid work
- Frequent verbal communication and ability to hear and understand spoken information
- Manual dexterity for computer use, typing, and office equipment
- Ability to sit or stand for long periods while performing computer, telephone, or office-equipment work
Benefits
Comp & perks- Benefits eligible
- Comprehensive benefits package covering wellness, health, security, connection, and engagement programs