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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient access and revenue cycle operations, with a strong focus on training, workflow optimization, and compliance. Proven ability to collaborate with diverse teams and implement strategies that enhance patient access and financial service activities.
Highest-signal resume keywords
Patient Access ExpertiseRevenue Cycle OperationsEPIC System KnowledgeTraining and DevelopmentPatient Access Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow OptimizationCash ManagementDenial PreventionReferral ManagementPatient RegistrationSchedulingCheck-In/Check-OutPoint-of-Service CollectionsQuality MonitoringClaim Edits
Soft Skills
CollaborationCommunicationMentoringProblem-SolvingOrganizational Values Modeling
Tools & Technologies
EPIC System
Certifications & Qualifications
Patient Access Certifications
Industry Keywords
Revenue CyclePatient AccessHealthcare AdministrationComplianceOperational Leadership
About the role
Key responsibilities & impact- Collaborate with end users, operational leadership, revenue cycle teams, and ITDS
- Provide on-site support through rounding, assessments, and training
- Identify efficiency opportunities and promote standardized workflows
- Recommend system optimizations
- Support workflow documentation, denial prevention, cash collections, estimates, and referral management
- Serve as a subject matter expert in patient registration, scheduling, check-in/check-out, point-of-service collections, cash management, and authorizations
- Provide direct end-user support for department improvement and education related to patient access and revenue cycle
- Support projects for new clinics, departments, and acquisitions
- Develop and implement strategies for training and skill development
- Optimize and standardize scheduling, check-in, check-out, and financial service activities
- Participate on committees, follow up on action plans, and monitor outcomes
- Monitor quality and manage patient work queues, claim edits, referrals, and orders
- Model organizational values through orientation, development, mentoring, feedback, rounding, and staff evaluation
- Work with Clinic Managers to optimize and implement front-end activities
- Liaise with medical, professional, and departmental staff regarding revenue cycle, patient access, and patient flow policies
- Resolve patient access service and process issues
- Enforce regulatory, compliance, and cash management requirements
Requirements
What you’ll need- Demonstrated experience in a revenue cycle or patient access role
- Ability to train and develop others
- Ability to travel and round monthly within assigned clinics
- Strong knowledge of the Patient Access function within a revenue cycle
- Three (3) years of work-related experience in Patient Access and revenue cycle operations (preferred)
- Associate’s degree in healthcare administration or related field from an accredited institution (preferred)
- Strong knowledge of the EPIC system (preferred)
- Patient Access Certifications (preferred)
- Ability to see and read information, documents, and monitors and assess customer needs
- Ability to verbally communicate and hear and understand spoken information quickly and accurately
- Manual dexterity for computer use and manipulating equipment
- Ability to drive when required
Benefits
Comp & perks- Generous benefits package covering programs that support wellness and a sustainable culture
- Programs supporting living healthy, happy, secure, connected, and engaged
- Company equipment and remote-work support expectations for hybrid employees