Patient Account Associate, Tier 1 – Credits

IMH

. Provide extraordinary, friendly, courteous, and professional service to customers .

Posted 9/21/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in hospital or physician back-end revenue cycle processes, including payment posting, billing, and collections, while ensuring compliance with Medicaid and Medicare regulations. Proficient in effective communication and navigating payer claim portals to resolve accounts efficiently.

Highest-signal resume keywords

Payment PostingBillingCollectionsMedicaid and Medicare RegulationsHIPAA Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment HandlingResearching Claim CyclesUnderstanding of Coordination of BenefitsUnderstanding of EOBMedical Terminology

Soft Skills

Effective Written CommunicationEffective Verbal CommunicationTime Management

Tools & Technologies

Payer Claim PortalsOffice EquipmentVarious Software

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Revenue CyclePatient RefundsPayer RecoupmentsAccounts Resolution

About the role

Key responsibilities & impact

Provide extraordinary, friendly, courteous, and professional service to customers
Identify appropriate payment details and save backup documentation as appropriate
Research, validate, and adjust payment postings
Follow up according to procedures and policies to resolve accounts
Initiate payer recoupments, payer refunds, and patient refunds where applicable
Navigate payer claim portals and understand payer functionality
Communicate effectively with others orally and in writing
Operate computers, office equipment, and software
Perform computer-, telephone-, and equipment-based work while sitting or standing for extended periods

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
One (1) year of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required
Knowledge of Medicaid and Medicare billing regulations required
Ability to identify true overpayments from false credits
Experience researching claim cycles
Understanding of Coordination of Benefits
Understanding of EOB
Understanding of medical terminology
Payment handling knowledge
Effective written and verbal communication
Computer literacy
Time management
Knowledge of HIPAA regulations
Ability to navigate various payer claim portals and understand payer functionality
Ability to read computer monitors and documents in English
Ability to operate computers, office equipment, and various software
Ability to remain sitting or standing for long periods
Ability to move fingers and hands while operating equipment
May require lifting and transporting objects and office supplies, bending, kneeling, and reaching

Benefits

Comp & perks

Generous benefits package covering programs supporting physical, mental, and spiritual well-being
Wellness programs fostering a sustainable culture of wellness
Remote work arrangements and company equipment, subject to remote work expectations
Equal opportunity employment