Patient Experience Representative – Scheduling Specialist

IMH

. Register and schedule patients at Intermountain Health facilities system-wide .

Posted 10/8/2026full-timeProvo • Utah • United StatesJuniorMid-Level💰 $20 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, scheduling, and insurance authorization processes, with a strong understanding of medical terminology and CPT/ICD coding. Proficient in coordinating surgical procedures and managing patient communications effectively.

Highest-signal resume keywords

Patient Registration ExperienceSurgery Authorization CoordinationCPT/ICD Code KnowledgeCustomer Service ExperienceEMR Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical RegistrationSchedulingInsurance AuthorizationCPT CodesICD CodesHealth Claims BillingPatient AccessMedical TerminologyComputer ProficiencyManual Dexterity

Soft Skills

Verbal CommunicationCustomer Service

Tools & Technologies

EMR SystemsWord Processing SoftwareSpreadsheet SoftwareEmail ProgramsCalendaring Programs

Certifications & Qualifications

Associate's Degree

Industry Keywords

Intermountain HealthThird Party ContractsSurgical SchedulingPatient CoordinationHealth Insurance Industry

About the role

Key responsibilities & impact

Register and schedule patients at Intermountain Health facilities system-wide
Act as a liaison between provider offices and facilities
Create and manage provider surgery and hospital procedure schedules
Maintain schedule changes, cancellations, rescheduling, and clinical follow-up
Use Provider power plans to ensure necessary orders are proposed, signed off, and sent for hospital orders
Obtain surgery and hospital procedure authorizations by researching coverage and prior authorization requirements
Verify eligibility and benefits
Coordinate referrals for patients going out of network
Serve as point of contact for surgery authorization questions
Obtain proper CPT codes from providers for authorization
Propose iCentra requirements to create pre-surgical FIN numbers and surgical scheduling cards
Coordinate surgical and procedure equipment requests with providers, hospital nursing staff, and surgical supply representatives
Call in surgical and procedure orders to hospital schedulers the day before cases
Meet with surgery and procedure patients to explain the process and pre-operative requirements
Coordinate with providers and medical staff regarding red-flag pre-operative health concerns
Scan and document processes in patient charts and relay cost estimates
Investigate billing disputes for surgery and procedure services

Requirements

What you’ll need

Two years of medical registration, billing, collection, scheduling, or insurance experience
Two years of customer service experience
Working knowledge of word processing, spreadsheet, email, and calendaring programs
Associate's Degree preferred; degree must be obtained through an accredited institution and is verified
Two years at Intermountain Health as a PSR, MA or similar position preferred
Two years of experience working with patient access or extensive knowledge of the health insurance industry, health claims billing, or Third Party contracts preferred
EMR experience preferred
Bi-lingual - Spanish speaking preferred
Knowledge of medical terminology preferred
Versed in CPT/ICD codes preferred
Ability to see and read information, labels, documents, monitors, equipment, and supplies
Ability to verbally communicate and hear and understand spoken information, needs, and issues quickly and accurately
Manual dexterity to manipulate complex and delicate supplies and equipment with precision and accuracy
Computer proficiency for typing and accessing needed information

Benefits

Comp & perks

Generous benefits package covering programs for wellness, healthy living, security, connection, and engagement
Remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment for hybrid roles