FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong interpersonal and communication skills while effectively managing patient intake, scheduling, and documentation in electronic medical records. Maintains patient privacy and confidentiality while providing excellent customer service and support.
Highest-signal resume keywords
Customer Service ExperienceElectronic Medical Records (EMR) ProficiencyPatient Privacy ProtectionBilling And Collections ExperienceMultilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SchedulingInsurance VerificationPatient RegistrationDocument ScanningFinancial Assistance EducationPre-Certification AssistanceManual DexterityBasic Computer SkillsRegulatory Form Completion
Soft Skills
Interpersonal SkillsProfessional MannerCollaborative WorkCommunication SkillsProblem-Solving
Tools & Technologies
Electronic Medical Records (EMR) SystemsWord Processing Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient IntakeProtected Health Information (PHI)Insurance Coordination Of BenefitsPatient Payments ProcessingHealthcare Customer Service
About the role
Key responsibilities & impact- Serve as the first connection between Intermountain and patients
- Provide courteous and professional connections by phone, in person, or secure messaging
- Identify and resolve patient intake and care needs
- Document phone calls accurately and completely in the electronic medical record
- Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations
- Register patients and confirm, enter, or update demographic and guarantor data
- Verify patient identity according to procedures
- Obtain insurance cards, identification, and required signatures
- Verify insurance coordination of benefits and assist with pre-certification or prior authorization
- Help patients complete forms for regulatory and billing needs
- Scan paperwork and educate patients about financial assistance
- Request and process patient payments according to procedures
- Stay current on role responsibilities and updates through dashboards, work queues, emails, and clinic meetings
Requirements
What you’ll need- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers
- Ability to protect patient privacy, confidentiality, and Protected Health Information (PHI)
- Billing and collections experience preferred
- Computer literacy using electronic medical records (EMR) systems and other relevant software preferred
- High school diploma or GED preferred
- Multilingual preferred
- Ability to see and read information, labels, documents, and monitors
- Ability to verbally communicate and hear and understand spoken information
- Manual dexterity for computer use and handling supplies and equipment
- Ability to stand for long periods and lift supplies
- May assist patients into or out of the clinic
Benefits
Comp & perks- Benefits eligible
- Comprehensive benefits package supporting physical, mental, and financial well-being
- Programs fostering a sustainable culture of wellness
- Company equipment and remote-work support for hybrid roles