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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to establish collaborative relationships with patients and caregivers. Proficient in managing patient intake processes, including scheduling, registration, and insurance verification while maintaining confidentiality and compliance with health information regulations.
Highest-signal resume keywords
Customer Service ExperienceElectronic Medical Records (EMR) ProficiencyInsurance Verification and Pre-CertificationInterpersonal and Communication SkillsBilling and Collections Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SchedulingPatient RegistrationInsurance Coordination of BenefitsPayment ProcessingDocumenting in Electronic Medical RecordHandling Regulatory FormsBasic Computer SkillsManual DexterityMultilingual
Soft Skills
Professional MannerCollaborative WorkStrong Interpersonal SkillsEffective Communication
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Protected Health Information (PHI)Patient IntakeFinancial AssistanceConfidentialityCustomer Interactions
About the role
Key responsibilities & impact- Serve as the first connection between Intermountain and patients
- Establish collaborative relationships with patients and fellow caregivers
- Provide courteous and professional connections by phone, in person, or secure messaging
- Identify and resolve patient intake and care needs
- Greet and check in/out patients and verify supplied information
- Document phone calls accurately and completely in the electronic medical record
- Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations
- Register patients and confirm, enter, or update demographic and guarantor data
- Obtain insurance cards, identification forms, and required signatures
- Verify insurance coordination of benefits and handle pre-certification or prior authorization as needed
- Assist patients with regulatory and billing forms
- Scan paperwork and educate patients about financial assistance
- Request and process payments for current and past medical services
- Maintain current role and responsibility knowledge through dashboards, work queues, emails, and meetings
Requirements
What you’ll need- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI)
- One year of customer service experience involving interactions with customers in person and by phone (preferred)
- Billing and collections experience (preferred)
- Computer literacy using electronic medical records (EMR) systems and other relevant software (preferred)
- High school diploma or GED (preferred)
- Multilingual (preferred)
- Ability to see and read information, labels, documents, and monitors
- Ability to verbally communicate and hear and understand spoken information quickly and accurately
- Manual dexterity for computer use and handling supplies and equipment
- Ability to stand for long periods and lift supplies
- May assist patients into and out of the clinic
Benefits
Comp & perks- Benefits eligible
- Comprehensive benefits package supporting wellness, including programs for living healthy, happy, secure, connected, and engaged
- Flexible work options where approved and stated in the job posting
- Company equipment and remote-work support expectations