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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively communicate and collaborate with patients and caregivers. Proficient in managing patient intake processes, including scheduling, registration, and documentation in electronic medical records (EMR).
Highest-signal resume keywords
Customer Service ExperienceElectronic Medical Records (EMR) ProficiencyInterpersonal Communication SkillsBilling And Collections ExperienceMultilingual Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SchedulingPatient RegistrationInsurance VerificationDocument ManagementPayment ProcessingBasic Computer SkillsRegulatory ComplianceFinancial Assistance EducationPatient Identification Procedures
Soft Skills
Professional MannerCollaborationCommunication SkillsProblem SolvingInterpersonal Skills
Tools & Technologies
Electronic Medical Records (EMR) SystemsWord Processing Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient CareProtected Health Information (PHI)Customer InteractionHealthcare ServicesInsurance Coordination
About the role
Key responsibilities & impact- Serve as the first connection between Intermountain and patients
- Establish collaborative relationships with patients and fellow caregivers
- Provide courteous and professional connections by phone, in person, or via secure messaging
- Identify and resolve patient intake and care needs
- Greet and check in/out patients and verify information supplied by patients
- Document phone calls accurately and completely in the electronic medical record (EMR)
- Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations
- Register patients by confirming, entering, and updating demographic and guarantor data
- Follow patient identification procedures
- Obtain insurance cards, identification forms, and required signatures
- Verify insurance coordination of benefits and handle pre-certification/prior authorization as applicable
- Assist patients with forms for regulatory and billing needs
- Scan paperwork and educate patients about financial assistance
- Request and process payments for current and past medical services
- Stay current on role responsibilities, updates, dashboards, work queues, emails, and clinic/service line meetings
Requirements
What you’ll need- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI)
- High school diploma or GED preferred
- Billing and collections experience preferred
- Computer literacy using electronic medical records (EMR) systems and other relevant software preferred
- Multilingual preferred
- Ability to see and read information, labels, documents, and monitors
- Ability to verbally communicate and hear and understand spoken information
- Manual dexterity for computer use and handling supplies/equipment
- May be required to stand for long periods, lift supplies, and assist patients into/out of the clinic
Benefits
Comp & perks- Benefits Eligible: No
- Flexible work options where approved and stated in the job posting
- Comprehensive benefits package described as covering wellness, health, security, connection, and engagement programs (role is not benefits-eligible)