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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare application support, project management, and strategic alignment of technology with organizational goals. Proficient in configuring, integrating, and maintaining healthcare systems while mentoring teams and managing complex projects.
Highest-signal resume keywords
Epic Applications CertificationProject ManagementHealthcare Applications SupportMicrosoft Office Suite ProficiencySystem Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare Applications SupportProject ManagementSystem AnalysisConfiguration and IntegrationData CollectionDocumentationNeeds AssessmentTroubleshootingWorkflow OptimizationBusiness Reporting
Soft Skills
MentoringStrategic ManagementCommunicationProblem DefinitionCollaboration
Tools & Technologies
Microsoft ExcelMicrosoft VisioMicrosoft ProjectMicrosoft PowerPointMicrosoft Word
Certifications & Qualifications
Epic Applications Certification
Industry Keywords
Healthcare SettingCross-Functional ProjectsQuality ReviewsService LevelsIT Equipment
About the role
Key responsibilities & impact- Support healthcare applications through planning, design, implementation, maintenance, optimization, and lifecycle management
- Provide technical support, configuration, integration, troubleshooting, and maintenance for healthcare applications and technologies
- Provide strategic guidance aligning application configuration and support with organizational goals
- Manage complex, cross-functional projects and perform project management functions
- Gather, validate, and translate technology requirements into design and development specifications
- Configure, test, install, implement, monitor, and maintain systems, applications, workflows, processes, and hardware
- Document and recommend workflow changes and technical/functional designs
- Partner with external vendors on third-party application integration, implementation, support, and troubleshooting
- Resolve complex incidents and problems according to service levels and department standards
- Conduct quality reviews, create remediation plans, and manage demand and resource processes
- Mentor analysts and identify training opportunities
- Develop best practices, standards, training materials, testing plans, and scripts
- Configure and integrate electronic and mechanical hardware with software products
- Develop and understand business reporting needs
- Participate in team, project, department, workgroup, subcommittee, and hospital leadership meetings
- Assist with project and team budget forecasting, maintenance, adjustment, justification, and approvals
- Manage IT project and initiative portfolios where applicable
- Track project benefits using KPIs and provide recommendations to senior leaders
- Conduct service reviews with facility and medical group business executives where applicable
Requirements
What you’ll need- Bachelor's degree required in information technology, healthcare, business, or related field; additional relevant experience may substitute for lack of education upon Supervisory and HR approval
- Eight (8) years of work experience in a healthcare setting
- Applications experience, preferably in the stated application area
- Epic applications certification, or ability/requirement to certify on one or more Epic applications and maintain certification
- Proficiency in Microsoft Office Suite, Excel pivot tables, Visio, Project, PowerPoint, and Word
- In-depth business and application knowledge and experience
- Knowledge of system analysis and operating systems, preferably in a hospital setting
- Skills in needs assessment, documentation, problem definition, data collection, project management, resource planning, and strategic management
- Ability to analyze industry periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write reports, correspondence, and process documents
- Ability to present information and respond to inquiries or complaints
- Ability to operate computers and IT equipment
- Ability to see and read computer monitors and documents
- Ability to remain sitting or standing for long periods
- Scheduled availability Monday–Friday, 8 AM–5 PM
- Participation in on-call and command center responsibilities
Benefits
Comp & perks- Generous benefits package covering programs for wellness, health, security, connection, and engagement
- Remote work expectations and company equipment policies for remote or hybrid roles