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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care management, including the development and implementation of individualized care plans that address diverse patient needs. Proficient in coordinating multidisciplinary teams and ensuring compliance with healthcare standards and regulations.
Highest-signal resume keywords
Registered Nurse LicenseCare Management ExperienceClinical Nursing ExpertiseCase Management CertificationAdvanced Microsoft Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care Plan DevelopmentPatient EducationHealth Outcome ImprovementUtilization ManagementDischarge PlanningBehavioral Health NavigationQuality AssuranceChronic Condition ManagementEvidence-Based PracticeDocumentation Compliance
Soft Skills
Strong Communication SkillsConflict ResolutionSelf-MotivationPositive AttitudeFlexibility
Tools & Technologies
Electronic Health RecordsMicrosoft TeamsMicrosoft OutlookMultiple Monitor SetupInternet Troubleshooting
Certifications & Qualifications
Case Management CertificationBSN (Bachelor of Science in Nursing)
Industry Keywords
NCQA StandardsCMS RegulationsState EQRO StandardsThird-Party PayersAmbulatory CareCommunity HealthHome Care
About the role
Key responsibilities & impact- Work with Select Health members, families, caregivers, and a multidisciplinary care team
- Assess, plan, facilitate, navigate, coordinate, evaluate, and advocate for members' medical, behavioral, and social needs
- Improve health outcomes for patients with chronic conditions or complex needs
- Educate patients and caregivers to manage healthcare needs
- Facilitate communication and coordinate services
- Address barriers and promote clinical quality and cost-effective resource allocation
- Develop, document, and implement individualized care plans addressing social, physical, mental, emotional, spiritual, and supportive needs
- Identify members needing additional assistance and enroll and follow them in longitudinal care management services
- Apply established care models and program policies to assess, establish, and maintain plans of care
- Ensure care plans are evidence-based and consistent with referral goals, payer contracts, and established care processes
- Maintain case records and document events and progress according to NCQA, CMS, and State EQRO standards
- Coordinate communication among members, families, healthcare teams, payers, Sales Team, Employer Groups, and other relevant parties
- Contact patients at prescribed intervals to assess progress toward goals
- Determine variances and refer patients to a more comprehensive level of care when indicated
Requirements
What you’ll need- Current license to practice as a Registered Nurse in the state of residence
- If the primary state of residence is part of the Nurse Licensure Compact, a compact state license must be obtained within 60 days of hire
- If assigned to a non-compact state, a single-state license must be obtained within 60 days of hire
- Demonstrated experience and expertise working in clinical nursing
- Minimum 1 year of experience in care management/navigation or a closely related field, including Utilization Management, discharge planning, managed care, health promotion, health coaching, behavioral health, quality, or patient educator roles
- Strong written and verbal communication and conflict resolution skills
- Intermediate computer software and hardware skills
- Ability to customize computer settings, use multiple monitors, and independently troubleshoot internet and applications
- RNs hired or promoted into this role must have or obtain a BSN within three years of hire or promotion
- Preferred: Bachelor's degree in nursing from an accredited institution
- Preferred: Case Management Certification
- Preferred: Three years of clinical nursing experience in ambulatory care, community health, or home care
- Preferred: Experience working with third-party payers
- Preferred: Experience working successfully in a remote environment or using Advanced Microsoft Suite, including Teams and Outlook
- Ability to work independently and flexibly in a rapidly changing environment
- Ability to be self-motivated and maintain a positive attitude
- Ongoing ability to see and read information, documents, monitors, equipment, and supplies
- Ability to verbally communicate and hear and understand spoken information quickly and accurately
- Manual dexterity to manipulate complex and delicate equipment
- Frequent computer use for typing and accessing information
- Ability to sit or stand in a stationary position for a long time
Benefits
Comp & perks- Generous benefits package covering programs for wellness, including living healthy, happy, secure, connected, and engaged
- Company equipment for remote work
- Remote work expectations and support related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment
