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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare information technology applications, including project management, technical support, and application integration. Proficient in developing training materials, conducting quality reviews, and collaborating with stakeholders to optimize workflows and system performance.
Highest-signal resume keywords
Epic Application CertificationProject ManagementTechnical SupportMicrosoft Office Suite ProficiencySystem Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application IntegrationWorkflow DocumentationQuality ReviewTesting Plans DevelopmentData CollectionCost EstimationBusiness ReportingConfiguration ManagementIncident ResolutionChange Management
Soft Skills
MentoringCollaborationProblem-SolvingCommunicationPresentation Skills
Tools & Technologies
Microsoft ExcelMicrosoft VisioMicrosoft ProjectMicrosoft PowerPointMicrosoft Word
Certifications & Qualifications
Epic Application Certification
Industry Keywords
Healthcare ITApplication LifecycleService LevelsStakeholder EngagementOn-Call Responsibilities
About the role
Key responsibilities & impact- Support healthcare information technology applications through planning, design, implementation, maintenance, optimization, and ongoing support
- Provide advanced technical support, configuration, integration, and maintenance throughout application lifecycles
- Document and recommend workflow changes and technical/functional designs
- Partner with external vendors on application integration, implementation, support, and troubleshooting
- Resolve common and complex issues, incidents, and problems according to service levels and department standards
- Serve as project manager and complete project management functions for mid-sized, multi-team projects
- Plan and execute small and mid-sized application technology projects
- Mentor other analysts and contribute to best practices and standards
- Perform quality reviews of team builds
- Collaborate with peers, internal and external stakeholders, and vendors
- Follow documentation and change-management standards
- Develop training and knowledge-base materials
- Oversee configuration of hardware and software products to meet client specifications
- Develop and understand business reporting needs
- Participate in on-call and command center responsibilities
- Develop and maintain testing plans and scripts to verify system outputs and integrity
- Attend team, project, and department meetings
- Define project objectives, complete business-case documentation, and help stakeholders with ROI, benefits, KPIs, and performance measures
- Aggregate resource forecasts and roadmap projects for subcommittees and workgroups
- Forecast and map equipment, hardware, and data connections for construction and reconstruction projects
- Create cost estimates and comparisons and assist with application assessments
- Provide Capital Planning with equipment and infrastructure costs
- Lead procurement and coordination of technology equipment for construction and reconstruction projects
- Supply field teams with equipment and data-connection lists and mappings
Requirements
What you’ll need- Bachelor's degree in information technology, healthcare, business, or related field
- Alternatively, actively working toward a Bachelor's degree with nine years of professional experience
- Alternatively, four years of work experience, or actively working toward a Bachelor's degree with six years of experience in related areas
- Additional relevant experience may substitute for lack of education upon Supervisory and HR approval
- Four years of work experience, or equivalent alternative described in the posting
- Certification on one or more Epic applications and maintenance of certification required
- Proficiency in Microsoft Office Suite, Excel including pivot tables, Visio, Project, PowerPoint, and Word
- In-depth business and application knowledge and experience
- Knowledge of system analysis and operating systems, preferably in a hospital setting
- Ability to assess needs and determine appropriate approaches through documentation
- Problem definition and data collection skills
- Ability to interpret industry periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write reports, correspondence, and process documents
- Ability to present information and respond to inquiries or complaints
- Knowledge of project management and control
- Ability to operate computers and other IT equipment
- Ability to read computer monitors and documents
- Ability to remain sitting or standing for long periods
- Availability Monday–Friday, 8 AM–5 PM, including on-call and command center responsibilities
Benefits
Comp & perks- Generous benefits package covering programs for wellness and living healthy, happy, secure, connected, and engaged
- Remote work options with company equipment and remote-work support expectations