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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting Epic MyChart and Patient Experience applications, with strong project management skills and the ability to optimize healthcare application workflows. Proficient in business reporting, system analysis, and collaboration with clinical and operational teams.
Highest-signal resume keywords
Epic MyChart CertificationMyChart Configuration ExperienceProject Management SkillsMicrosoft Office Suite ProficiencyHealthcare Application Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MyChart QuestionnairesTest Results Release ConfigurationProxy Access ManagementECheck-in WorkflowsSystem AnalysisData CollectionBusiness ReportingTesting Plans DevelopmentChange Management StandardsDocumentation Skills
Soft Skills
Problem-SolvingCommunication SkillsMentoring AbilitiesCollaborationPresentation Skills
Tools & Technologies
Microsoft ExcelMicrosoft VisioMicrosoft ProjectMicrosoft PowerPointMicrosoft Word
Certifications & Qualifications
Epic MyChart Certification
Industry Keywords
Healthcare ApplicationsPatient ExperienceCompliancePrivacyClinical Operations
About the role
Key responsibilities & impact- Support Epic MyChart and Patient Experience applications for Intermountain Health's patient-facing digital experience
- Plan, design, implement, maintain, optimize, and support healthcare applications throughout their lifecycle
- Own build and configuration for MyChart questionnaires, test results release, proxy access, activation, and eCheck-in workflows
- Partner with Clinical Operations, Compliance, Privacy, HIM, external vendors, internal stakeholders, and peers on access, consent, integration, implementation, support, and troubleshooting
- Document and recommend workflow changes and technical/functional designs
- Resolve common and complex incidents and problems within service levels and department standards
- Serve as project manager and perform project-management functions for mid-sized, multi-team projects
- Review team build quality and follow documentation and change-management standards
- Develop training and knowledge materials
- Configure hardware and software products to meet client specifications
- Develop and understand business reporting needs
- Participate in on-call and command-center responsibilities
- Develop and maintain testing plans and scripts
- Define project objectives, prepare business cases, and support ROI and KPI planning
- Forecast resources, equipment, hardware, and data connections for roadmap, construction, and reconstruction projects
- Provide Capital Planning with equipment and infrastructure costs and lead procurement and coordination of DTS equipment
- Mentor other analysts and contribute to configuration, deployment, support, archival, and decommissioning best practices
Requirements
What you’ll need- Epic MyChart certification preferred
- Experience with MyChart questionnaires, test results release configuration, proxy access, MyChart activation and identity verification, eCheck-in and pre-visit workflows, MyChart Bedside, Hyperspace build, MyChart rules, and System Definitions preferred
- Proficiency in Microsoft Office Suite, including Excel pivot tables, Visio, Project, PowerPoint, and Word
- In-depth business and application knowledge and experience
- Knowledge of system analysis and operating systems
- Ability to assess needs and determine appropriate approaches through documentation
- Skills in problem definition and data collection
- Ability to read and interpret industry periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write reports, correspondence, and process documents
- Ability to present information and respond to inquiries or complaints
- Knowledge of project management and control
- Bachelor's degree in information technology, healthcare, business, or related field required; alternatively, actively working toward a bachelor's degree with nine years of professional experience
- Additional relevant experience may substitute for lack of education with Supervisory and HR approval
- Four years of work experience, or actively working toward a bachelor's degree with six years of experience in related areas
- Must certify on one or more Epic applications and maintain certification
- Ability to operate computers and IT equipment, read monitors and documents, and remain sitting or standing for long periods
- Monday–Friday availability, 8 AM–5 PM
- Must reside outside California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, and Washington
Benefits
Comp & perks- Generous benefits package covering programs for wellness, health, security, connection, and engagement
- Remote work options subject to approval and job-posting terms
- Company equipment and remote-work support subject to company policies