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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting EPIC Inpatient Orders and healthcare EHR systems, with strong project management skills and the ability to analyze and resolve complex stakeholder issues. Proficient in developing technical specifications, managing vendor relationships, and implementing best practices in healthcare information systems.
Highest-signal resume keywords
EpicCare Ambulatory CertificationHealthcare EHR SupportProject ManagementSystem AnalysisMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System AnalysisProject ManagementTechnical Specification DevelopmentWorkflow OptimizationTesting Plans DevelopmentROI AnalysisKPI MeasurementApplication ConfigurationIncident ResolutionDocumentation Standards
Soft Skills
Problem SolvingMentoringCollaborationCommunicationTraining Development
Tools & Technologies
Microsoft ExcelMicrosoft VisioMicrosoft ProjectMicrosoft PowerPointMicrosoft Word
Certifications & Qualifications
EpicCare Ambulatory Certification
Industry Keywords
Healthcare Information SystemsEHRVendor ManagementChange ManagementCross-Functional Project Management
About the role
Key responsibilities & impact- Support EPIC Inpatient Orders through planning, design, implementation, maintenance, optimization, and ongoing support
- Analyze and diagnose stakeholder problems and determine resolutions
- Gather, validate, and translate technology requirements into design and development specifications
- Configure, test, install, implement, monitor, and maintain complex systems, applications, workflows, processes, and hardware
- Document and recommend workflow changes and technical/functional designs
- Partner with external vendors on third-party application integration, implementation, support, and troubleshooting
- Resolve complex issues, incidents, and problems according to service levels and department standards
- Serve as project manager and perform project management functions for mid-size, cross-functional projects
- Coordinate initiatives through demand intake, governance, and project management processes
- Conduct quality reviews of team projects
- Mentor peers and identify team training opportunities
- Develop technical best practices and standards with peers, stakeholders, and vendors
- Follow documentation and change-management standards
- Develop training and knowledge-based materials
- Integrate electronic and mechanical hardware with software products
- Develop and understand end-user business reporting needs
- Participate in on-call and command-center responsibilities
- Develop and maintain testing plans and scripts
- Participate in team, project, department, workgroup, subcommittee, and hospital leadership meetings
- Assist with project and team budget forecasting, maintenance, adjustment, and justification
- Aggregate resource forecasts to roadmap projects and align resources with priorities
- Participate in vendor and industry user groups, community discussions, and industry CAB sessions
- Manage IT project and initiative portfolios for assigned business units
- Help stakeholders complete ROI, benefit plans, and KPI measures
- Provide project information to support leadership approval decisions
Requirements
What you’ll need- EpicCare Ambulatory Certification
- Experience supporting healthcare EHR
- Senior-level professional experience in healthcare-related information systems
- In-depth business and application knowledge and experience
- Knowledge of system analysis and operating systems
- Proficiency in Microsoft Office Suite, Excel (pivot tables), Visio, Project, PowerPoint, and Word
- Project management and control knowledge
- Ability to analyze technical, professional, and governmental materials
- Ability to write reports, correspondence, and process documents
- Bachelor's degree in information technology, healthcare, business, or related field required; actively working toward a bachelor's degree with nine years of professional experience is an alternative
- Four years of work experience, or actively working toward a bachelor's degree with six years of experience in related areas
- Additional relevant experience may substitute for lack of education upon Supervisory and HR approval
- Required to certify on one or more Epic applications and maintain certification
- Ability to operate computers and IT equipment
- Ability to read computer monitors and documents
- Ability to remain sitting or standing for long periods
- Ability to work Monday-Friday, 8 AM-5 PM, with evening and weekend on-call rotation
- Ability to complete some quarterly required travel
Benefits
Comp & perks- Generous benefits package covering programs for wellness, health, security, connection, and engagement
- Remote work expectations and company equipment provisions
