Customer Care Lead – Data Center Order Success

IMI Climate Control

. Serve as the primary customer care contact for IMI data center orders after the sale .

Posted 9/18/2026full-timeDallas • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer care and order management within the data center industry, ensuring effective coordination across multiple teams while maintaining high standards of communication and ethical practices.

Highest-signal resume keywords

Customer Care ExperienceOrder ManagementData Center Industry KnowledgeERP and CRM ProficiencyClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order TrackingProcurement SupportManufacturing CoordinationProject LogisticsTechnical Products KnowledgeData Center Procurement CyclesCommissioning SensitivityOEM ExpectationsDistributor WorkflowsLead-Time Communication

Soft Skills

Professional JudgmentOwnership Under Time PressureStrong Follow-Through

Tools & Technologies

ERP SystemsCRM SoftwareExcelDashboardsStructured Status Reporting

Industry Keywords

Data CenterSupply ChainOperationsConstruction ManagementHealth and Safety ProceduresEthical Standards

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary customer care contact for IMI data center orders after the sale
Validate order requirements before release, including customer specifications, ship-to requirements, documentation needs, OEM instructions, distributor requirements, and critical delivery dates
Coordinate across sales, application engineering, product management, manufacturing, logistics, quality, and customer teams
Track order progress through planning, production, testing, staging, shipment, delivery, and post-delivery follow-up
Provide proactive customer updates before risks become escalations
Surface order risks early, align internal owners, and close the loop with customers until issues are resolved
Confirm post-delivery needs, including documentation completeness, installation readiness, open questions, field issues, replacement needs, and lessons learned
Follow health, safety, and environmental operating procedures
Challenge observed unsafe behaviors or acts
Uphold IMI’s Code of Responsible Business and highest ethical standards

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Supply Chain, Operations, Engineering, Construction Management, or a related field preferred
Minimum 3 years of experience in the data center industry
Experience in customer care, order management, procurement support, manufacturing coordination, project logistics, technical products, or mission-critical facility delivery
Working knowledge of data center procurement cycles, site delivery constraints, commissioning sensitivity, OEM expectations, distributor workflows, and lead-time communication
Ability to coordinate technical and commercial details across customers, sales, application engineering, product management, manufacturing, logistics, and quality
Strong discipline with ERP, CRM, order tracking, Excel, dashboards, and structured status reporting
Clear written and verbal communication with strong follow-through, professional judgment, and ownership under time pressure
Ability to balance customer urgency with manufacturing reality while communicating facts clearly and without ambiguity
Legally authorized to work in the United States
Must disclose whether employment visa sponsorship is required now or in the future

Benefits

Comp & perks

Multiple health plans: HMO, PPO, and High-Deductible Health Plans with a low-cost share
Best-in-class 401K plan with zero vesting and up to 6% contribution matching
14-week maternity leave at full pay following one year of service
Adoption benefits equivalent to maternity leave
4-week paternity leave at full pay following one year of service
Adoption benefits equivalent to paternity leave
Employee Resource Groups, including Pride Network and Network of Women
PTO, encompassing inclusive holidays
Career Development opportunities through IMI’s ‘Catalyst’ Program
Employer contribution for Health Savings Account
Free virtual telemedicine and teletherapy in many cases
Mental Health and wellness programs
Voluntary benefits including critical illness insurance, hospital indemnity, legal insurance, identity theft protection, pet insurance, and home & auto insurance through a discount advantage platform
Short- and long-term disability insurance
Basic life insurance at 2x basic salary at no cost to the employee
Free financial advisors, webinars, and classes through Charles Schwab
Annual Employee Stock Purchase Plan with the option to purchase IMI shares at a reduced employee-only price