IMI Climate Control

Customer Support

• Serve as the primary customer care contact for IMI data center orders after the sale
• Validate order requirements before release, including customer specifications, ship-to requirements, documentation needs, OEM instructions, distributor requirements, and critical delivery dates
• Coordinate across sales, application engineering, product management, manufacturing, logistics, quality, and customer teams
• Track order progress through planning, production, testing, staging, shipment, delivery, and post-delivery follow-up
• Provide proactive customer updates before risks become escalations
• Surface order risks early, align internal owners, and close the loop with customers until issues are resolved
• Confirm post-delivery needs, including documentation completeness, installation readiness, open questions, field issues, replacement needs, and lessons learned
• Follow health, safety, and environmental operating procedures
• Challenge observed unsafe behaviors or acts
• Uphold IMI’s Code of Responsible Business and highest ethical standards

Customer Care Lead – Data Center Order Success

• Serve as the primary customer care contact for IMI data center orders after the sale
• Validate order requirements before release, including customer specifications, ship-to requirements, documentation needs, OEM instructions, distributor requirements, and critical delivery dates
• Coordinate across sales, application engineering, product management, manufacturing, logistics, quality, and customer teams
• Track order progress through planning, production, testing, staging, shipment, delivery, and post-delivery follow-up
• Provide proactive customer updates before risks become escalations
• Surface order risks early, align internal owners, and close the loop with customers until issues are resolved
• Confirm post-delivery needs, including documentation completeness, installation readiness, open questions, field issues, replacement needs, and lessons learned
• Protect health, safety, welfare, and the environment; follow HSE procedures and challenge unsafe acts
• Maintain the highest standards of ethics in business dealings