Housing Case Manager, Support Specialist

Immigrant and Refugee Community Organization

. Provide participant-centered housing case management and excellent customer service to people experiencing homelessness and housing instability .

Posted 10/13/2026full-timeBeaverton • Oregon • United StatesJuniorMid-Level💰 $48,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in participant-centered housing case management, providing exceptional customer service to individuals experiencing homelessness. Capable of developing individualized service plans and maintaining confidentiality while meeting diverse client needs.

Highest-signal resume keywords

Housing Case ManagementClient Service TransactionsAnalytical SkillsInterpersonal SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementAssessment DevelopmentService Plan ImplementationProblem-SolvingClient Stabilization

Soft Skills

Customer ServiceFlexibilityConfidentialityProfessional Relationship BuildingTraining and Orientation

Certifications & Qualifications

Valid Oregon Driver's LicenseCar Insurance Verification

Industry Keywords

HomelessnessHousing InstabilityHuman ServicesSupportive HousingProfessional Development

About the role

Key responsibilities & impact

Provide participant-centered housing case management and excellent customer service to people experiencing homelessness and housing instability
Assist participants in transitioning from homelessness to permanent supportive housing using a “whatever it takes” approach
Assist households through housing stabilization stages with flexible services
Work effectively with supportive case managers and establish professional relationships with participants
Conduct assessments
Develop and implement individualized case management service plans with participants, including needs, goals, steps, timeframes, and goal dispositions
Maintain timely input of client service transactions and client expense documents
Meet multiple and potentially conflicting deadlines
Work flexible hours based on client availability
Occasionally orient and/or train new employees or volunteers
Participate in professional development and mission, vision, and values-based initiatives

Requirements

What you’ll need

Must have a valid Oregon driver’s license
Verification of car insurance
Use of an automobile during work hours
Must speak English; a second language is preferred
Associate degree in human service or related field and minimum of 2 years of experience providing services related to a similar population
Bachelor’s degree in human service or related field and minimum of 1 year of experience providing services related to similar populations
Strong analytical and problem-solving skills
Strong interpersonal skills
Ability to communicate effectively in a professional manner verbally and in writing
Ability to meet multiple, including conflicting deadlines
Ability to maintain a high level of confidentiality
Ability to work flexible hours to meet the availability of clients
Engage fully in recommended professional development and assigned or required training activities

Benefits

Comp & perks

Full-Time with Benefits
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending accounts
Many flexible working arrangements and schedule
Professional development and assigned or required training activities