Operations Manager – Order Management, Customer Service

IMMO PICTURES GmbH

. Take responsibility for the entire order process, from booking and scheduling through production to delivery .

Posted 10/31/2026full-timeCologne • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and a solution-oriented mindset while managing the entire order process, ensuring compliance with deadlines and quality standards. Proficient in using digital tools and maintaining effective communication with customers and team members.

Highest-signal resume keywords

Operations CoordinationProject ManagementCustomer ServiceERP Systems ExperienceDigital Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Process ManagementWorkflow ImprovementTask AssignmentDocumentation MaintenanceTechnical Understanding

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsSolution-Oriented MindsetOpen-MindednessReliability

Tools & Technologies

Digital Project Management ToolsTask BoardsAutomation Tools

Certifications & Qualifications

Category B Driver’s License

Industry Keywords

Real EstateMediaCreative Industries

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Take responsibility for the entire order process, from booking and scheduling through production to delivery
Coordinate the team, assign tasks, and monitor their completion
Ensure compliance with deadlines and quality standards
Coordinate parallel orders, short-notice changes, and multiple points of contact
Identify issues at an early stage, find pragmatic solutions, and step in personally when needed
Keep digital systems, order data, and documentation up to date and well maintained
Serve as the central point of contact for customers, particularly by phone
Respond to customer inquiries and advise customers on services
Coordinate appointments and resolve individual customer needs
Guide prospects and new customers from initial contact through booking
Monitor existing processes and ensure compliance
Identify weaknesses and improve workflows together with the team
Use digital tools and automation to increase efficiency
Work closely with management and contribute your own ideas
Travel to customer appointments in person when required

Requirements

What you’ll need

Full-time position only, 40 hours per week
Strong organizational skills and the ability to keep track of multiple tasks at the same time
A high degree of ownership and reliability
Excellent communication skills and enthusiasm for phone-based customer interaction
Very good technical understanding
Digital affinity and experience with digital tools, task boards, and workflows
Solution-oriented mindset
Open-mindedness and willingness to learn
Good command of English
Category B driver’s license and mobility provided by your own car
Ideally based in Cologne or the surrounding area
Experience in operations coordination, project management, customer service, and/or office management is an advantage
Experience with ERP systems, digital project management tools, or automation is an advantage
Completed degree or commercial/business training is an advantage
Interest in the real estate, media, or creative industries is an advantage

Benefits

Comp & perks

Permanent employment contract
30 days of annual leave
Primarily remote work and maximum flexibility
Business office in Leverkusen available as an alternative workplace
High level of trust, ownership, and independent working
Fair compensation aligned with professional development
Comprehensive onboarding
Modern, digital working environment
Friendly, motivated team
Direct collaboration with management
Room to shape and influence the role
Flexibility for customer appointments