IMMO PICTURES GmbH

Customer Support

• Take responsibility for the entire order process, from booking and scheduling through production to delivery
• Coordinate the team, assign tasks, and monitor their completion
• Ensure compliance with deadlines and quality standards
• Coordinate parallel orders, short-notice changes, and multiple points of contact
• Identify issues at an early stage, find pragmatic solutions, and step in personally when needed
• Keep digital systems, order data, and documentation up to date and well maintained
• Serve as the central point of contact for customers, particularly by phone
• Respond to customer inquiries and advise customers on services
• Coordinate appointments and resolve individual customer needs
• Guide prospects and new customers from initial contact through booking
• Monitor existing processes and ensure compliance
• Identify weaknesses and improve workflows together with the team
• Use digital tools and automation to increase efficiency
• Work closely with management and contribute your own ideas
• Travel to customer appointments in person when required

Explore Operations Manager – Order Management, Customer Service at IMMO PICTURES GmbH. Review requirements and application details.

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Operations Manager – Order Management, Customer Service