Medical Virtual Assistant

Impact BPO

. Manage and process incoming appointment requests through appropriate platforms and communication channels .

Posted 9/18/2026full-timeTegucigalpa • HondurasMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing appointment requests and coordinating between patients, law firms, and medical providers. Proficient in handling confidential information and maintaining accurate records in a fast-paced environment.

Highest-signal resume keywords

Appointment CoordinationStrong English Communication SkillsAttention to DetailCustomer Service OrientationFamiliarity with Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment ManagementPatient Record MaintenanceSchedulingProblem-SolvingData Handling Procedures

Soft Skills

Organizational SkillsTime ManagementProfessional CommunicationFollow-Up SkillsAbility to Work Independently

Tools & Technologies

CRM PlatformsCase Management PlatformsOnline Communication ToolsEmail

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Personal Injury ExperienceHIPAA ComplianceHealthcare OrganizationsMedical ProvidersLaw Firms

About the role

Key responsibilities & impact

Manage and process incoming appointment requests through appropriate platforms and communication channels
Coordinate appointments between patients, law firms, medical providers, and other relevant parties
Communicate with law firms regarding appointment status, scheduling requests, and pending items
Communicate with medical providers to coordinate appointments and obtain or confirm required information
Contact patients to confirm, reschedule, or provide appointment information
Update and maintain accurate patient records, appointment details, contact information, and request statuses
Monitor pending appointment requests and conduct timely follow-ups
Track outstanding requests and identify items requiring additional action or escalation
Follow up with medical providers and law firms when information or confirmation is missing or delayed
Ensure appointment information is complete, accurate, and properly documented
Review incoming information and identify discrepancies or missing details
Escalate complex, urgent, or unresolved issues
Maintain organized records of communications, follow-ups, and appointment activity
Support administrative and operational tasks as needed
Handle daily requests efficiently according to established procedures
Maintain professionalism with patients, attorneys, law firms, medical providers, and internal teams
Protect confidential patient information and follow privacy and data-handling procedures
Proactively identify pending tasks and address them before they cause delays

Requirements

What you’ll need

High School Diploma or equivalent
Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Medical Assistant, Medical Scheduler, or in a similar administrative role
Strong English communication skills, both written and verbal
Excellent organizational and time-management skills
Strong attention to detail and accuracy
Ability to manage multiple tasks and priorities simultaneously
Strong follow-up and problem-solving skills
Professional communication skills and a customer-service-oriented approach
Ability to work with confidential and sensitive information
Comfortable using computers, online platforms, email, and communication tools
Ability to work independently while maintaining effective communication with the team
Personal Injury Experience
Experience working with medical providers, healthcare organizations, or law firms preferred
Experience coordinating medical appointments or patient services preferred
Experience communicating with U.S.-based law firms or medical providers preferred
Familiarity with medical terminology preferred
Experience working with patient management, scheduling, CRM, or case management platforms preferred
Previous experience in a remote or virtual work environment preferred
Knowledge of HIPAA or other patient privacy and confidentiality requirements preferred

Benefits

Comp & perks

No benefits, perks, bonuses, or other compensation extras are explicitly stated in the posting