Impact BPO

Physician Assistant

• Draft and prepare chiropractic reports based on the doctor's instructions and requirements
• Ensure reports are accurate, complete, well-organized, and professionally written
• Review information carefully and incorporate the required medical terminology and clinical details
• Follow established guidelines, templates, and documentation standards
• Make revisions or updates to reports as requested by the doctor
• Maintain confidentiality when handling patient and medical information
• Adapt to the practice's processes, tools, and documentation requirements

Medical Assistant

Executive Assistant

• Manage and process incoming appointment requests through appropriate platforms and communication channels
• Coordinate appointments between patients, law firms, medical providers, and other relevant parties
• Communicate with law firms regarding appointment status, scheduling requests, and pending items
• Communicate with medical providers to coordinate appointments and obtain or confirm required information
• Contact patients to confirm, reschedule, or provide appointment information
• Update and maintain accurate patient records, appointment details, contact information, and request statuses
• Monitor pending appointment requests and conduct timely follow-ups
• Track outstanding requests and identify items requiring additional action or escalation
• Follow up with medical providers and law firms when information or confirmation is missing or delayed
• Ensure appointment information is complete, accurate, and properly documented
• Review incoming information and identify discrepancies or missing details
• Escalate complex, urgent, or unresolved issues
• Maintain organized records of communications, follow-ups, and appointment activity
• Support administrative and operational tasks as needed
• Handle daily requests efficiently according to established procedures
• Maintain professionalism with patients, attorneys, law firms, medical providers, and internal teams
• Protect confidential patient information and follow privacy and data-handling procedures
• Proactively identify pending tasks and address them before they cause delays

Medical Virtual Assistant

Legal Assistant

• Assist attorneys, case managers, and paralegals with legal research, document preparation, medical inquiries, medical record management, and general case management support
• Manage, organize, and maintain incoming and existing legal documents, case files, and correspondence
• Perform client intake calls, gather relevant information, and accurately document case details
• Conduct factual investigations and gather relevant information to support case progression toward resolution
• Coordinate communication between clients, attorneys, medical providers, court personnel, and other relevant parties
• Maintain and update attorney and case calendars, including appointments, meetings, hearings, deadlines, and other important case dates
• Schedule appointments and follow up on outstanding tasks, requests, and deadlines
• Assist with obtaining, organizing, and following up on medical records, bills, and other case-related documentation
• Perform data entry and ensure case information is accurate and up to date in internal systems
• Provide phone support and respond to client or third-party inquiries professionally and promptly
• Organize electronic and physical files according to established procedures
• Track pending items and follow up with relevant parties to ensure cases continue progressing
• Maintain confidentiality when handling client information, legal documents, medical information, and other sensitive case materials
• Perform other administrative and case support duties as assigned

Manager

• Assist Case Managers with day-to-day case handling tasks
• Maintain and update case files in the case management system
• Collect and organize medical records, bills, and supporting documentation
• Follow up with clients, medical providers, and insurance companies
• Draft correspondence and prepare legal documents as requested
• Schedule appointments, depositions, and meetings
• Monitor case deadlines and ensure timely follow-ups
• Provide status updates to clients when needed
• Support pre-litigation processes and settlement documentation

Medical Assistant

Medical Virtual Assistant

Legal Assistant

Case Manager Assistant