VP of EC Coaching – Training

IMPACT

. Build and run IMPACT's Endless Customers Coaching & Training practice .

Posted 11/7/2026full-timeCheshire • Connecticut • United StatesLead💰 $160,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in coaching, consulting, and training, with a strong focus on revenue generation and client success metrics. Proven ability to lead and grow teams while maintaining high-quality standards and adapting offerings based on market demand.

Highest-signal resume keywords

Coaching Practice LeadershipRevenue GenerationCurriculum DevelopmentSales EngagementAI Utilization in Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CoachingConsultingTrainingCurriculum DevelopmentCertification ProgramsClient Success MeasurementSales ClosingMembership Program ManagementPerformance ManagementMarket Demand Analysis

Soft Skills

LeadershipCommunicationTeam DevelopmentProblem SolvingClient Relationship Management

Tools & Technologies

HubSpotOnline Learning PlatformsAI Tools

Industry Keywords

Endless CustomersThey Ask, You AnswerCoaching Quality StandardsMembership ManagementCommunity Engagement

About the role

Key responsibilities & impact

Build and run IMPACT's Endless Customers Coaching & Training practice
Operate the practice as a business, including coaching and training programs, products, and the Endless Customers Academy
Own practice revenue and profitability, including pricing, capacity, and the mix of employed and contract coaches
Follow up on opportunities from Marketing & Sales and scope and close custom and expanded engagements
Identify at-risk clients and lead documented recovery plans
Recommend renewals and expansions when there is a clear next client outcome
Keep products documented and repeatable while tailoring them to clients and adhering to Endless Customers principles
Certify coaches and regularly review coaching quality
Grow coaching capacity and provide new coaches with supervision and support
Shape the product lineup based on market demand, client feedback, and team delivery strengths
Fix or retire underperforming offers and recommend new offers and pricing changes
Run the IMPACT Academy, including member experience and content quality standards
Coordinate with other practices on website, HubSpot, and paid media needs
Contribute expert time to marketing and sales through content, events, and sales conversations
Test AI and process improvements and share effective practices
Lead, develop, and hold W2 and contract coaches accountable
Address performance problems and capability gaps promptly
Report to the Integrator and work with the Visionary, other practice VPs, and Marketing & Sales

Requirements

What you’ll need

7+ years in coaching, consulting or training, including leading a practice with its own revenue and margin
Experience growing a team of coaches or consultants, including contractors, without losing quality
Ability to measure client success by business outcomes and show examples
Comfortable leading sales conversations and closing complex engagements
Experience using AI to scale delivery and curriculum while keeping coaching human
Deep knowledge of They Ask, You Answer / Endless Customers, ideally from coaching or implementing it
Experience running a membership, community or online learning program
Experience building curriculum or certification programs
Comfortable on camera and speaking in front of a room
Based in Connecticut strongly preferred
Candidates outside Connecticut must commit to East Coast hours and be able to travel to the office and events
Working hours of 9:00 AM to 5:00 PM Eastern Time

Benefits

Comp & perks

Base salary of 160,000–170,000, plus a performance incentive tied to the role's scorecard (OTE of $250,000) with additional 3 year target incentive
Medical, dental and vision insurance, with IMPACT covering a significant share of premiums
401(k) with a 100% match up to 3%, plus 50% up to 5%
Company-paid life insurance
Paid parental leave
Flexible PTO
Flexibility for independent work outside of client meetings and team rituals