Desktop Engineer III

Imperial PFS

. Provide level 2 technical assistance to Associates regarding computer hardware and software issues .

Posted 9/28/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge in troubleshooting Microsoft software and operating systems, along with expertise in IT asset management and technical project leadership. Capable of providing effective remote support and mentoring for technical support teams.

Highest-signal resume keywords

Advanced Microsoft Software TroubleshootingIT Asset ManagementTechnical Project LeadershipRemote TroubleshootingSoftware Tool Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

M365OutlookWindows OSIntuneExchangeRegistryOperating SystemsSoftware ApplicationsNetwork Security PracticesAnti-Virus Programs

Soft Skills

Clear CommunicationMentoring

Tools & Technologies

ServiceNowPC ImagingOffice Automation ProductsComputer Peripherals

Certifications & Qualifications

Technical or Trade School CertificateTechnical or Trade School Diploma

Industry Keywords

Technical AssistanceDeskside SupportHardware/Software Asset ManagementTroubleshootingProject Tasks

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide level 2 technical assistance to Associates regarding computer hardware and software issues
Work primarily from the ServiceNow ticket queue and deskside support requests for corporate office Associates
Maintain hardware/software assets, including standardization, ordering, deployment, tracking, recovery, and disposal
Provide support for issues escalated from Technical Support Analysts
Assist in evaluating and selecting hardware and software
Troubleshoot problems using various software tools and identify root causes
Assist with implementation and maintenance of software tools, including updates, installation instructions, documentation, problem resolution, and upgrades
Assist with training and mentoring Technical Support Analysts
Maintain technical expertise within software tools
Perform project tasks related to IT Asset Management, PC imaging, hardware and software deployments, and software updates

Requirements

What you’ll need

Advanced knowledge of basic Microsoft software troubleshooting (e.g. M365, Outlook, Windows OS, Intune, Exchange, Registry)
Advanced knowledge of popular operating systems, software applications, and remote connection systems
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Demonstrated ability to lead technical projects
Ability to perform remote troubleshooting and provide clear instructions to solve complex hardware and software issues
Required to sit for long periods of time with limited physical exertion
Ability to use close and distance vision to focus on computer screen for the majority of the workday
Ability to bend, lift, twist, pull and push boxes and packages to perform duties related to handling and set up of computer hardware, servers, etc.
Technical or Trade School (Certificate or Diploma)