Imperial PFS

Engineer

• Provide level 2 technical assistance to Associates regarding computer hardware and software issues
• Work primarily from the ServiceNow ticket queue and deskside support requests for corporate office Associates
• Maintain hardware/software assets, including standardization, ordering, deployment, tracking, recovery, and disposal
• Provide support for issues escalated from Technical Support Analysts
• Assist in evaluating and selecting hardware and software
• Troubleshoot problems using various software tools and identify root causes
• Assist with implementation and maintenance of software tools, including updates, installation instructions, documentation, problem resolution, and upgrades
• Assist with training and mentoring Technical Support Analysts
• Maintain technical expertise within software tools
• Perform project tasks related to IT Asset Management, PC imaging, hardware and software deployments, and software updates

Desktop Engineer III