Senior Forward Deployed Engineer – SDK Integration

IMS

. Own technical delivery of IMS SDK integrations from technical kick-off and environment setup through testing, go-live, and early-life support .

Posted 10/13/2026full-timeRemote • United Kingdom, CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mobile application development for iOS and Android, with strong proficiency in Swift and Kotlin. Capable of guiding customer engineering teams through SDK integrations, troubleshooting complex issues, and improving technical support processes.

Highest-signal resume keywords

Mobile Application DevelopmentSwift ProgrammingKotlin ProgrammingSDK Integration SupportRESTful API Experience

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Hard Skills

Mobile SDK DevelopmentKotlin MultiplatformToken-Based AuthenticationDebugging and Problem-SolvingApp Lifecycle ManagementTechnical Documentation CreationSample App DevelopmentIntegration Tooling ImprovementTelematics Data Quality Best PracticesB2B Customer Support

Soft Skills

Excellent Communication SkillsAutonomous Decision-MakingMentoring and Knowledge SharingCollaboration with Cross-Functional TeamsCustomer Relationship Building

Tools & Technologies

AWSReact NativeFlutterOAuthJWTLog Analysis ToolsMonitoring ToolsBluetooth TechnologyLocation ServicesMotion Sensors

Industry Keywords

TelematicsIoTInsurance TechnologyFleet ManagementConnected Mobility Applications

Tech Stack

Tools & technologies

AndroidAWSCloudFlutteriOSIoTKotlinReactReact NativeSwift

About the role

Key responsibilities & impact

Own technical delivery of IMS SDK integrations from technical kick-off and environment setup through testing, go-live, and early-life support
Guide customer engineering teams integrating IMS SDKs into native iOS and Android apps, including Kotlin Multiplatform components
Advise customers on SDK configuration for trip detection, crash detection, phone-only, Bluetooth-enabled device, and OBD-based use cases
Support SDK authentication and user session management, including token-based authentication flows
Build sample code, reference implementations, and proof-of-concept apps
Ensure correct implementation of platform permissions and background behaviour for reliable data capture
Diagnose and resolve complex customer integration issues using customer code, SDK logs, device behaviour, and backend data
Reproduce issues across devices, OS versions, and frameworks and identify root causes
Act as senior technical point of contact for SDK integration escalations
Raise defect reports and feature requests with reproduction steps and supporting data
Contribute fixes or improvements to SDK wrappers, sample apps, and integration tooling
Build technical relationships with customer engineering teams, product owners, and stakeholders
Run technical workshops, integration reviews, and onboarding sessions
Advise on mobile best practices affecting telematics data quality
Translate business requirements into practical technical integration approaches
Improve SDK support and delivery processes, playbooks, onboarding checklists, and support standards
Recommend and use integration and support effectiveness measures
Share knowledge and mentor colleagues across Engineering, Service Desk, and Customer Success
Influence the SDK roadmap through evidence-based recommendations
Collaborate with SDK Engineering, Product, QA, Customer Success, and Account Management
Support SDK release validation, version upgrades, and migrations
Create and maintain integration guides, FAQs, troubleshooting playbooks, and knowledge base content
Improve customer onboarding, issue triage, and knowledge-sharing processes, including AI-assisted tools where valuable

Requirements

What you’ll need

5+ years of experience in mobile application development for iOS and/or Android in production environments
Strong proficiency in Swift (iOS) and/or Kotlin (Android)
Solid understanding of app lifecycle, permissions, and background processing
Experience developing mobile SDKs or libraries for use by other developers, or substantial experience integrating third-party SDKs into mobile applications
Experience working with Kotlin Multiplatform (KMP) in production iOS and/or Android projects
Proven experience in a customer-facing technical role, such as solutions engineering, technical consulting, integration support, or professional services
Experience working with RESTful APIs and authentication mechanisms such as OAuth or JWT
Strong debugging and problem-solving skills, including analysing logs and reproducing issues across devices and OS versions
Excellent written and verbal communication skills
Ability to explain technical concepts to varied audiences
Ability to work autonomously, make sound independent decisions, and manage multiple customer integrations and priorities at once
Track record of proactively improving technical support, delivery, or customer onboarding processes
Experience with React Native, including native modules and bridges to iOS and Android code
Familiarity with Flutter and platform channels
Experience in telematics, IoT, insurance technology, fleet management, or connected mobility applications
Familiarity with location services, motion sensors, Bluetooth, and other device sensors used for data capture
Experience supporting B2B customers or partners integrating a developer platform, SDK, or API product
Experience creating developer documentation, sample apps, or technical training materials
Familiarity with AWS or other cloud platforms, and tools for log analysis and monitoring
Experience working with global, distributed teams and customers across different time zones

Benefits

Comp & perks

Remote work arrangement
Occasional travel to IMS offices or customer sites
Some flexibility in working hours to support customers in different time zones and during critical customer go-lives