Engineer

• Own technical delivery of IMS SDK integrations from technical kick-off and environment setup through testing, go-live, and early-life support
• Guide customer engineering teams integrating IMS SDKs into native iOS and Android apps, including Kotlin Multiplatform components
• Advise customers on SDK configuration for trip detection, crash detection, phone-only, Bluetooth-enabled device, and OBD-based use cases
• Support SDK authentication and user session management, including token-based authentication flows
• Build sample code, reference implementations, and proof-of-concept apps
• Ensure correct implementation of platform permissions and background behaviour for reliable data capture
• Diagnose and resolve complex customer integration issues using customer code, SDK logs, device behaviour, and backend data
• Reproduce issues across devices, OS versions, and frameworks and identify root causes
• Act as senior technical point of contact for SDK integration escalations
• Raise defect reports and feature requests with reproduction steps and supporting data
• Contribute fixes or improvements to SDK wrappers, sample apps, and integration tooling
• Build technical relationships with customer engineering teams, product owners, and stakeholders
• Run technical workshops, integration reviews, and onboarding sessions
• Advise on mobile best practices affecting telematics data quality
• Translate business requirements into practical technical integration approaches
• Improve SDK support and delivery processes, playbooks, onboarding checklists, and support standards
• Recommend and use integration and support effectiveness measures
• Share knowledge and mentor colleagues across Engineering, Service Desk, and Customer Success
• Influence the SDK roadmap through evidence-based recommendations
• Collaborate with SDK Engineering, Product, QA, Customer Success, and Account Management
• Support SDK release validation, version upgrades, and migrations
• Create and maintain integration guides, FAQs, troubleshooting playbooks, and knowledge base content
• Improve customer onboarding, issue triage, and knowledge-sharing processes, including AI-assisted tools where valuable

Explore Senior Forward Deployed Engineer – SDK Integration at IMS. Review requirements and application details.