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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in outbound sales and customer retention strategies, with a strong focus on achieving performance metrics and enhancing customer engagement. Proficient in managing customer interactions and documenting outcomes to drive continuous improvement in processes and product experience.
Highest-signal resume keywords
Outbound Sales ExperienceCustomer Retention StrategiesSaaS ExperienceVerbal Communication SkillsPerformance Metrics Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementSubscription ConversionRenewal RecoveryAccount Setup AssistanceDocumenting Customer Interactions
Soft Skills
Active ListeningAttention to DetailSolutions-OrientedCollaborationEmpathy
Industry Keywords
Customer SuccessCall Center EnvironmentCustomer ExperienceOutbound Activity GoalsEmail Sequences
About the role
Key responsibilities & impact- Drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention
- Help parents complete account setup, understand the value of OurFamilyWizard, and move through the subscription process
- Contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage
- Maintain consistent outbound volume across calls, emails, and customer engagement experiments
- Meet or exceed goals related to outbound activity, contact rates, conversion rates, renewal recovery, call quality, and customer experience
- Document customer interactions, outcomes, objections, and account updates in internal systems
- Share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience
- Test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows
- Collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and conversion across the customer journey
Requirements
What you’ll need- 1+ years of experience in outbound sales, customer retention, inside sales, customer success, or call center environments
- Proven ability to meet or exceed activity and conversion goals
- Strong verbal communication and active listening skills
- Experience managing customer conversations by phone in a professional environment
- Comfort navigating multiple systems and documenting customer interactions accurately
- Ability to work independently while staying aligned with team goals
- Experience in SaaS, subscription services, or customer engagement roles is a plus
- Experience working in sensitive or emotionally nuanced customer situations is a plus
- Comfortable handling a high volume of outbound calls daily
- Motivated by goals, performance metrics, and measurable impact
- Highly organized with strong follow-through and attention to detail
- Customer-focused and solutions-oriented, especially during sensitive family-related conversations
- Curious and collaborative, with an interest in improving processes and testing new approaches
- Able to balance persistence with compassion and professionalism
Benefits
Comp & perks- Contract-to-hire opportunity with potential consideration for a full-time permanent role after 6 months
- Purpose-driven, performance-focused, people-first culture
- Opportunity to make a real difference in families’ daily lives
- Collaboration with Customer Support, Sales, Marketing, Product, and Operations teams
- Experimentation and opportunities to improve messaging, processes, and product experience