In Tandem

Account Manager

• Build and maintain relationships with family law attorneys, family mediators, notaries, justice professionals, and other key stakeholders
• Establish OurFamilyWizard as a go-to resource within the French family law community
• Identify and engage influential professionals to promote the platform
• Lead presentations, webinars, workshops, and demonstrations of OurFamilyWizard
• Represent OurFamilyWizard at conferences, bar association events, mediation organization meetings, and other professional gatherings
• Serve as a point of contact for the platform and best practices for using it
• Increase awareness and adoption of OurFamilyWizard in France
• Manage stakeholder relationships and outreach activities using CRM tools
• Collaborate with internal teams to support strategic development initiatives
• Gather feedback from legal professionals to inform product improvements, educational content, and outreach activities
• Collaborate with the Marketing, Product, and Customer Success teams to adapt messaging and resources for the French market
• Share insights into trends within the French family justice system to inform strategy

Professional Relations Manager – Family Law

Growth Marketing

• Drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention
• Help parents complete account setup, understand the value of OurFamilyWizard, and move through the subscription process
• Contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage
• Maintain consistent outbound volume across calls, emails, and customer engagement experiments
• Meet or exceed goals related to outbound activity, contact rates, conversion rates, renewal recovery, call quality, and customer experience
• Document customer interactions, outcomes, objections, and account updates in internal systems
• Share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience
• Test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows
• Collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and conversion across the customer journey

Professional Relations Manager – Family Law

Customer Growth Specialist