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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Level 1 and Level 2 IT support, managing compliance with ISO 27001 and HIPAA, and administering Google Workspace. Proven ability to improve IT processes, automate workflows, and support audits while maintaining strong collaboration across teams.
Highest-signal resume keywords
IT Support ExperienceGoogle Workspace AdministrationISO 27001 ComplianceTroubleshooting SkillsWorkflow Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportTroubleshootingDevice ManagementProcess ImprovementScriptingWorkflow AutomationCompliance PreparationEndpoint ProtectionAsset ManagementNetwork Issue Resolution
Soft Skills
CollaborationOrganizationJudgmentCommunicationProblem-Solving
Tools & Technologies
Google WorkspaceVantaRMM ToolsMDM ToolsWindowsMacOS
Industry Keywords
ISO 27001SOC 2HIPAAHealthcare TechnologyHealthcare Services
Tech Stack
Tools & technologiesCloudMacOS
About the role
Key responsibilities & impact- Provide Level 1 and Level 2 IT support
- Provide onsite support in Amsterdam and remote support globally
- Resolve hardware, software, account access, SaaS, and network issues
- Manage and prioritise tickets, keep colleagues informed, and coordinate handovers
- Administer Google Workspace and other business applications, including accounts, permissions, and settings
- Handle IT onboarding and offboarding
- Contribute to IT roadmap projects, new tools, IT environment improvements, and automation initiatives
- Deploy software, apply updates, manage encryption, and maintain endpoint protection across Windows and macOS devices
- Prepare and configure devices, maintain asset records, and coordinate equipment returns
- Create practical IT procedures with clear owners, steps, and requirements
- Improve onboarding, offboarding, access reviews, asset management, vendor reviews, and change management processes
- Introduce agreed processes, verify adoption, address gaps, and keep guidance current
- Automate repetitive work where it reduces effort or improves consistency
- Coordinate ISO 27001 compliance, evidence collection, control monitoring, and follow-up actions using Vanta
- Track access reviews, vendor reviews, risk treatment actions, and remediation of control gaps
- Support audits by preparing evidence, coordinating requests, and following through on corrective actions
- Support future SOC 2 and HIPAA initiatives through gap assessments, process development, and control implementation
- Report to the IT Manager and work closely with the IT Specialist in Cairo
Requirements
What you’ll need- At least 3 years of experience in IT support, IT operations, or a similar role
- Practical experience supporting users across Windows and macOS
- Strong troubleshooting skills
- Experience administering Google Workspace or a similar cloud productivity platform
- Experience managing devices through RMM or MDM tools
- Hands-on experience supporting ISO 27001, SOC 2, or a comparable security compliance framework, including controls, evidence, and audit preparation
- Experience creating or improving IT processes and translating policy requirements into usable procedures
- Ability to identify gaps, propose solutions, and independently drive agreed improvements to completion
- Good organisation and judgement, balancing support requests, planned improvements, and compliance deadlines within a part-time schedule
- Clear written and spoken English
- Ability to explain technical and compliance requirements to non-technical colleagues
- Strong collaboration skills across teams, locations, and time zones
- Experience within healthcare technology or healthcare services strongly preferred
- Experience with Vanta or a similar compliance management platform
- Familiarity with HIPAA
- Experience with scripting and workflow automation
- Experience working in a scale-up environment
Benefits
Comp & perks- Competitive compensation, including an attractive bonus scheme
- Professional development opportunities, with room for continuous learning, training, and career growth
- Pension plan
- Commuting allowance
- Access to OpenUp
- Regular team activities, knowledge-sharing sessions, and social events
- Modern workplace, including a laptop and home office equipment
- Diverse and inclusive workplace
- Meaningful impact on the future of healthcare
- Collaboration with an ambitious international team