Incision

Operations

• Provide Level 1 and Level 2 IT support
• Provide onsite support in Amsterdam and remote support globally
• Resolve hardware, software, account access, SaaS, and network issues
• Manage and prioritise tickets, keep colleagues informed, and coordinate handovers
• Administer Google Workspace and other business applications, including accounts, permissions, and settings
• Handle IT onboarding and offboarding
• Contribute to IT roadmap projects, new tools, IT environment improvements, and automation initiatives
• Deploy software, apply updates, manage encryption, and maintain endpoint protection across Windows and macOS devices
• Prepare and configure devices, maintain asset records, and coordinate equipment returns
• Create practical IT procedures with clear owners, steps, and requirements
• Improve onboarding, offboarding, access reviews, asset management, vendor reviews, and change management processes
• Introduce agreed processes, verify adoption, address gaps, and keep guidance current
• Automate repetitive work where it reduces effort or improves consistency
• Coordinate ISO 27001 compliance, evidence collection, control monitoring, and follow-up actions using Vanta
• Track access reviews, vendor reviews, risk treatment actions, and remediation of control gaps
• Support audits by preparing evidence, coordinating requests, and following through on corrective actions
• Support future SOC 2 and HIPAA initiatives through gap assessments, process development, and control implementation
• Report to the IT Manager and work closely with the IT Specialist in Cairo

IT Operations Specialist