IT Specialist – SaaS Systems & Support

Incision

. Provide day-to-day IT support for colleagues in the Cairo office and remotely for staff globally.

Posted 11/1/2026full-timeCairo • EgyptJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing user access, and administering Google Workspace. Proficient in using ticketing systems and RMM/MDM tools to enhance user experience and support compliance activities.

Highest-signal resume keywords

IT Support ExperienceGoogle Workspace AdministrationRMM/MDM Tools ProficiencyTroubleshooting SkillsClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesSaaS SupportEndpoint ManagementUser Access ManagementTicketing System UsageMacOS SupportWindows SupportProcess ImprovementDocumentation Maintenance

Soft Skills

Clear Verbal CommunicationClear Written CommunicationProactive MindsetCollaboration Skills

Tools & Technologies

FreshdeskGoogle WorkspacePulsewayJAMFSaaS Access ManagementSSOMFA

Industry Keywords

IT ComplianceVendor ManagementAccess ReviewsControl MonitoringISO 27001 Familiarity

Tech Stack

Tools & technologies

CloudJamfMacOS

About the role

Key responsibilities & impact

Provide day-to-day IT support for colleagues in the Cairo office and remotely for staff globally.
Troubleshoot hardware, software, account access, SaaS, network, and endpoint issues.
Manage and prioritize tickets using Freshdesk.
Support onboarding, offboarding, and user access management across company systems.
Administer and maintain Google Workspace and other business applications.
Assist with device management using Pulseway and JAMF.
Maintain IT documentation, user guides, asset records, and internal knowledge base articles.
Identify recurring issues and improve support processes.
Support IT compliance activities, including vendor management, access reviews, evidence collection, control monitoring, and remediation efforts.
Contribute to IT projects involving tool rollouts, process improvements, endpoint management, and security initiatives.
Work with the IT Manager in Amsterdam and Senior IT Support Specialist in Cairo.

Requirements

What you’ll need

At least 2 years of experience in an IT support, service desk, or technical support role.
Experience supporting users in a business environment, ideally across multiple locations or time zones.
Experience with Google Workspace administration or similar cloud-based productivity platforms.
Experience with RMM or MDM tools such as Pulseway, Jamf, Kandji, NinjaOne, or similar.
Experience supporting both macOS and Windows environments.
Experience using a ticketing system and prioritizing requests based on urgency and business impact.
Strong troubleshooting skills across common hardware, software, SaaS, and endpoint issues.
Clear verbal and written communication skills in English.
Ability to explain technical issues clearly to non-technical users.
A proactive mindset and willingness to improve processes, documentation, and user experience.
Strong collaboration skills and ability to work with colleagues across different teams and locations.
Nice to have: familiarity with ISO 27001 requirements or similar security/compliance frameworks.
Nice to have: familiarity with access reviews, vendor security reviews, or control monitoring.
Nice to have: experience with SaaS access management, SSO, MFA, or identity administration.
Nice to have: experience supporting onboarding and offboarding processes.

Benefits

Comp & perks

Learning & Development: access training, courses, and growth opportunities.
Hybrid Work Model: flexibility to work remotely.
Career Growth: expand your skills in a fast-paced, innovative environment.
Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.
Team & Social Events: regular gatherings to connect, learn, and have fun.
Competitive Salary: get rewarded for your skills and expertise.
Travel Allowance: support for commuting costs.
Mental Health Support: access well-being resources through OpenUp.
Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere.
Diverse & Inclusive Workplace: open-minded, supportive culture where everyone is valued.