NDIS Support Worker – Team Lead

Incluso Services

. Mentor, coach, and guide support workers to deliver safe, person-centred, high-quality support aligned with participant care plans and organisational standards .

Posted 9/21/2026full-timeAdelaide • AustraliaSenior💰 A$70,000 - A$90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in NDIS compliance, participant care planning, and team leadership within the disability and community services sector. Capable of fostering a positive team culture while ensuring high-quality service delivery and adherence to organisational standards.

Highest-signal resume keywords

NDIS ComplianceTeam LeadershipParticipant Care PlanningSCHADS Award ApplicationInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NDIS Framework UnderstandingService Agreement DevelopmentRisk Management StrategiesWorkforce PlanningPerformance Support

Soft Skills

EmpathyProfessionalismIntegrityMotivationConflict Resolution

Tools & Technologies

Participant Record ManagementRostering Software

Certifications & Qualifications

Certificate III Individual SupportFirst Aid/CPR CertificateWorking with Children CheckNDIS Worker Screening Check

Industry Keywords

Disability ServicesCommunity ServicesSupport WorkOnboardingContinuous Improvement

About the role

Key responsibilities & impact

Mentor, coach, and guide support workers to deliver safe, person-centred, high-quality support aligned with participant care plans and organisational standards
Assist with onboarding and induction of new support workers
Develop and implement matching strategies pairing support workers with participants based on skills, personality, preferences, and care requirements
Foster a positive, inclusive, motivating team culture
Provide supervision and performance support for consistent service delivery and continuous improvement
Communicate with the Operations Manager about workforce planning, service delivery, and budget considerations
Ensure support workers understand and implement participant care plans and risk management strategies
Apply and contribute to organisational policies, procedures, and compliance processes
Engage with participants, families, allied health professionals, and other stakeholders
Support rostering by allocating shifts accurately and promptly
Participate in an on-call roster once per month and respond to urgent matters
Perform other reasonable duties as directed

Requirements

What you’ll need

Genuine passion for supporting people and responding to individual needs with empathy, professionalism, and integrity
Demonstrated understanding of NDIS compliance obligations, including accurate and timely documentation, participant record management, and development and maintenance of service agreements
Proven experience in an NDIS Team Leader role within the disability or community services sector
Strong understanding of the National Disability Insurance Scheme framework and industry standards
Experience in direct support work and leading or coordinating teams highly regarded
High-level understanding of the SCHADS Award and its practical application in workforce management
Ability to lead, motivate, and develop a team toward organisational goals and high customer service standards
Excellent interpersonal skills with strong written and verbal communication abilities
Ability to manage competing priorities in a fast-paced environment
Authorised to work in South Australia
Valid Driver License
Understanding of the NDIS, disability, and community services sector
Certificate III Individual Support/Disability/HR or studying towards the qualification highly regarded
Experience coordinating a team in a fast-paced environment with competing priorities
Working with Children Check
NDIS Worker Screening Check
First Aid/CPR Certificate

Benefits

Comp & perks

Employee Assistance Program
Training and development opportunities, including courses, certifications, and personalised coaching
Team bonding events
Personalised career and learning plan