Incluso Services

Team Lead

• Mentor, coach, and guide support workers to deliver safe, person-centred, high-quality support aligned with participant care plans and organisational standards
• Assist with onboarding and induction of new support workers
• Develop and implement matching strategies pairing support workers with participants based on skills, personality, preferences, and care requirements
• Foster a positive, inclusive, motivating team culture
• Provide supervision and performance support for consistent service delivery and continuous improvement
• Communicate with the Operations Manager about workforce planning, service delivery, and budget considerations
• Ensure support workers understand and implement participant care plans and risk management strategies
• Apply and contribute to organisational policies, procedures, and compliance processes
• Engage with participants, families, allied health professionals, and other stakeholders
• Support rostering by allocating shifts accurately and promptly
• Participate in an on-call roster once per month and respond to urgent matters
• Perform other reasonable duties as directed

NDIS Support Worker – Team Lead