Senior Solutions Engineer

Incode Technologies

. Guide enterprise customers through the end-to-end integration of Incode's platform, SDKs, and APIs, from kickoff to go-live .

Posted 11/12/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in guiding enterprise customers through platform integration, providing technical guidance, and troubleshooting complex issues. Proficient in advanced JavaScript, modern frameworks, and REST API integrations, with strong communication skills in English and Spanish.

Highest-signal resume keywords

Advanced JavaScript (ES6+)React (Including Next.js)REST API IntegrationWeb Security (CORS, CSRF, XSS)Customer-Facing Technical Role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TypeScriptHTMLCSSAngularVue.jsGitAPI DebuggingSoftware ArchitectureSystem Integration PatternsAI Coding Assistants

Soft Skills

Clear CommunicationMentoringProblem-Solving

Tools & Technologies

PostmanBrowser Dev ToolsNetwork TracesNpmPnpmVite

Industry Keywords

Enterprise SaaSIntegration EngineeringTechnical SupportCustomer IntegrationTechnical Documentation

Tech Stack

Tools & technologies

AngularJavaScriptNext.jsReactTypeScriptVue.js

About the role

Key responsibilities & impact

Guide enterprise customers through the end-to-end integration of Incode's platform, SDKs, and APIs, from kickoff to go-live
Train customer technical teams and translate their use cases into the right platform integration
Provide technical guidance, including web application architecture design
Assess custom and feature requests and work with internal teams to deliver accepted requests
Serve as the advanced escalation point for issues in live integrations
Reproduce issues, find root causes, and drive fixes
Guide customers through troubleshooting and resolving issues in their own integration code
Partner with Incode Engineering to diagnose and resolve platform issues
Review upcoming platform releases and anticipate their impact on customers
Proactively review customer integrations to improve performance
Lead customers through upgrades, migrations, and deprecations
Contribute to developer documentation and code samples
Mentor fellow engineers and share best practices
Build internal tools that make the team more efficient
Advise customers and internal teams on technical capabilities

Requirements

What you’ll need

5+ years in a customer-facing technical role, such as solutions, integration, or support engineering, ideally in enterprise SaaS
Bachelor's degree in Computer Science or a related field, or equivalent practical experience
Advanced JavaScript (ES6+) and TypeScript, HTML, and CSS
Experience with a modern framework such as React (including Next.js), Angular, or Vue.js
Understanding of how client-side SDKs behave in server-rendered apps
Strong REST API and webhook integration and debugging skills
Experience with browser dev tools, network traces, logs, and API clients such as Postman
Experience integrating and troubleshooting third-party web SDKs
Solid grasp of web security: CORS, Content Security Policy, CSRF, XSS, OAuth 2.0 / OpenID Connect, and JWT
Proficiency with Git and the modern JavaScript toolchain, such as npm or pnpm and Vite
Hands-on use of AI coding assistants, such as GitHub Copilot, Cursor, or Claude Code
Responsible use of AI tools in customer work in line with security and privacy policies
Understanding of software architecture and system integration patterns
Clear communication with both engineers and business stakeholders
Professional fluency in English and Spanish
Willingness to travel when required

Benefits

Comp & perks

Flexible Working Hours & Workplace
Open Vacation Policy
Promotions & Development
Continuous Feedback
Reasonable accommodations throughout the hiring process
Inclusive, diverse, and global work environment