Managed Services Consultant

Incognito Software Systems

. Execute technical deliverables within managed services engagements, including platform installations, configuration, upgrades, and environment optimization .

Posted 9/29/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$70,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and optimizing networked software platforms, with a strong focus on installation, configuration, and troubleshooting. Proficient in delivering technical documentation and communicating effectively with customer technical teams.

Highest-signal resume keywords

Linux ProficiencyNetwork Management PlatformsScripting Proficiency in Bash, Python, or PerlTechnical Documentation ProductionCustomer-Facing Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationConfigurationTroubleshootingPacket Capture AnalysisTCP/IP UnderstandingDatabase ExperienceMonitoring Tool IntegrationOSS/Network ManagementLog AnalysisResource Monitoring

Soft Skills

Professional CommunicationTask ManagementDeadline AdherenceRisk CommunicationWritten Communication

Tools & Technologies

JiraWiresharkTcpdumpPostgreSQLMySQLMongoDBREST APIsXMLDOCSISTFTP

Industry Keywords

Managed ServicesOperational EfficiencyDelivery WorkstreamsCustomer EngagementMulti-Tier Service Provider

Tech Stack

Tools & technologies

DNSLinuxMongoDBMySQLPerlPostgresPythonTCP/IP

About the role

Key responsibilities & impact

Execute technical deliverables within managed services engagements, including platform installations, configuration, upgrades, and environment optimization
Assume operational ownership of customer platforms and act as the embedded technical authority for those environments
Deploy and integrate visibility, monitoring, and operational tooling within customer environments
Troubleshoot complex issues in managed environments and identify root causes
Optimize and tune deployed solutions for performance, reliability, and operational efficiency
Manage delivery workstreams to scope, timeline, and quality standards; surface risks or blockers to the Managed Services Manager
Communicate technical findings, delivery status, and recommendations to customer technical teams
Produce delivery documentation including configuration records, installation guides, runbooks, and handover materials
Submit documented Jira escalations to product and engineering teams for platform defects or gaps
Document reusable technical procedures, lessons learned, and engagement patterns
Develop and maintain scripts and automation tools to improve delivery efficiency and customer operational outcomes

Requirements

What you’ll need

3+ years of experience in a technical role involving installation, configuration, and troubleshooting of networked software platforms
Intermediate to advanced Linux proficiency, including filesystem and process management, log analysis, resource monitoring, and diagnosing system-level issues from command-line output
Solid working knowledge of DHCP, lease behavior, relay agent operation, and common failure modes
Solid working knowledge of DNS, including resolution chains, authoritative and recursive resolver behavior, TTL behavior, record types, and resolution failure diagnosis
Ability to run and interpret packet captures using tcpdump, Wireshark, or equivalent
Working understanding of TCP/IP, subnetting, and network architecture in multi-tier service provider environments
Ability to install, configure, and troubleshoot OSS/network management platforms
Confident and professional customer-facing communication skills
Ability to manage delivery workstreams independently, track tasks, maintain scope, meet deadlines, and communicate risks
Strong written communication skills and ability to produce customer-deliverable technical documentation
Preferred: Working knowledge of DOCSIS, TFTP, CWMP/TR-069, and TR-369/USP
Scripting proficiency in Bash, Python, or Perl
Experience interpreting application logs to identify root cause and propose remediation
Familiarity with monitoring and visibility tooling integration in production environments
Experience with relational or non-relational databases such as PostgreSQL, MySQL, or MongoDB
Familiarity with REST APIs and XML
Experience presenting technical outcomes to customer management audiences
Bilingual English/Spanish is a plus, but not required