Incognito Software Systems

Consultant

• Execute technical deliverables within managed services engagements, including platform installations, configuration, upgrades, and environment optimization
• Assume operational ownership of customer platforms and act as the embedded technical authority for those environments
• Deploy and integrate visibility, monitoring, and operational tooling within customer environments
• Troubleshoot complex issues in managed environments and identify root causes
• Optimize and tune deployed solutions for performance, reliability, and operational efficiency
• Manage delivery workstreams to scope, timeline, and quality standards; surface risks or blockers to the Managed Services Manager
• Communicate technical findings, delivery status, and recommendations to customer technical teams
• Produce delivery documentation including configuration records, installation guides, runbooks, and handover materials
• Submit documented Jira escalations to product and engineering teams for platform defects or gaps
• Document reusable technical procedures, lessons learned, and engagement patterns
• Develop and maintain scripts and automation tools to improve delivery efficiency and customer operational outcomes

Managed Services Consultant