Neighbourhood Housing Officer

Incommunities

. Deliver a high-quality housing management service to customers and communities .

Posted 10/22/2026contractHuddersfield • United KingdomMid-LevelSenior💰 £33,646 - £37,498 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing management, customer service, and community engagement, with a strong focus on compliance, project management, and relationship building with stakeholders. Capable of addressing anti-social behavior and tailoring services to meet diverse customer needs.

Highest-signal resume keywords

Housing ManagementCustomer Service ExcellenceAnti-Social Behavior ResolutionProject ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property InspectionsTenancy ChecksData AnalysisCompliance Risk ManagementAction Plan Development

Soft Skills

Excellent CommunicationOrganizational SkillsAdaptabilitySelf-MotivationProblem-Solving

Tools & Technologies

Microsoft PackagesElectronic Systems

Certifications & Qualifications

Basic DBS Check

Industry Keywords

Social HousingCommunity IssuesLegislationBest PracticeCustomer Support Needs

About the role

Key responsibilities & impact

Deliver a high-quality housing management service to customers and communities
Coordinate housing services to maintain clean, safe and welcoming neighbourhoods
Spend 80% of time out in neighbourhoods
Take ownership of a neighbourhood patch and identify required property and common-area works
Complete property inspections and tenancy checks
Address tenancy breaches and anti-social behaviour through action plans
Identify customer support needs and make internal, external and safeguarding referrals
Identify and manage gas, electrical and fire-safety compliance risks
Develop and coordinate neighbourhood action plans with the wider business and customers
Build relationships with police, local authorities and other stakeholders
Contribute to investment and other projects
Respond to and reduce complaints through de-escalation and improved customer satisfaction
Tailor services to customers’ diverse needs
Identify local investment and enrichment opportunities to prevent crime and anti-social behaviour and improve residents’ lives
Develop knowledge of social housing and community issues, case law, best practice, legislation and national initiatives

Requirements

What you’ll need

Experience of dealing with customers face to face in a housing related role
Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities
Knowledge of dealing with anti-social behavior complaints
A passion for delivering excellent customer service and making a difference to the peoples lives
Awareness of customers diverse needs
Flexible and adaptable approach to a changing and varied workload
Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences
Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages
Excellent organisation, project management and time management skills
Ability to prioritise, manage your own workload and to meet deadlines
Self-motivated, driven and skilled at taking ownership
Commutable distance of Huddersfield and Heckmondwike
Access to your own transport to attend site visits
Right to work in the UK; visa sponsorship is not provided
Basic DBS check required as part of the pre-employment process

Benefits

Comp & perks

£1,000 Essential car user allowance per year plus mileage
Social Housing Pension Scheme with up to 10% employer contribution
28 days annual leave that increases with service plus bank holidays
Option to buy and sell annual leave
Training, development, and qualification opportunities
Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
Corporate health scheme membership
Access to an Employee Assistance Programme
Cycle to work scheme
Local gym membership discounts
A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Inclusive workplace and recruitment support, including adjustments or assistance
Mindful Employer commitment
‘Committed’ Menopause Friendly Accreditation