Incommunities

Coach

• Intensively manage a caseload of tenants with multiple care and support needs to sustain tenancies and improve wellbeing
• Conduct comprehensive assessments for current and prospective tenants
• Develop outcome-focused tenancy intervention plans in partnership with tenants, setting goals and tracking progress
• Identify and link tenants with specialist services to address unmet needs
• Monitor engagement with support services and safeguard vulnerable tenants from abuse and neglect
• Work with local authorities, social care, and health systems to secure appropriate support
• Advocate for policy and strategy improvements enhancing support provision within the district
• Provide oversight of tenancy management throughout support interventions
• Review intensively managed tenancies with tenants, specialist providers, and Neighbourhood Housing Officers for transition to general tenancy management
• Collaborate with Neighbourhood Housing Officers to manage communities containing intensively managed tenancies

Tenancy Wellbeing Coach – Intensive

Public Relations

• Build and maintain professional relationships with journalists, editors and relevant influencers to secure positive and balanced media coverage
• Act as the first point of contact for media enquiries
• Proactively pitch stories, arrange interviews and briefings, and respond to media requests
• Write and distribute press releases, statements, reactive lines and media briefing materials
• Identify and broker opportunities for features, interviews, speaking engagements, roundtables, thought leadership pieces and opinion articles
• Support preparation for and management of reputational issues and incidents
• Maintain the central statement book
• Prepare briefing notes, key messages and scripts for spokespeople
• Plan and deliver creative, goal-driven PR and communications campaigns
• Lead coordination of award submissions
• Support stakeholder engagement activity, including events, visits and meetings
• Monitor media coverage and public sentiment, providing reports and insight
• Track and evaluate PR activity using data and insight to improve effectiveness

PR Specialist

Manager

• Maintain a close working relationship with the Chief Executive, providing strategic advice, horizon-scanning insight and support on political, policy and reputational issues
• Monitor and analyse housing and related public policy, legislative and regulatory change
• Provide timely advice and reporting to the Executive Team and colleagues on emerging policy issues, risks and opportunities
• Coordinate contributions to local and national policy, regulation and legislation, including leading consultation and call-for-evidence responses
• Translate policy insight into practical organisational implications and decision-making
• Support senior leaders and spokespeople with briefings, lines and media preparation
• Shape and deliver a joined-up Public Relations and Public Affairs Strategic Plan
• Shape messaging and positioning on key external issues
• Provide strategic counsel on high-profile, sensitive and complex issues
• Develop integrated influencing campaigns on priority issues
• Plan and coordinate stakeholder events, visits and meetings
• Track and evaluate influencing, reputation and stakeholder activity
• Use learning and evaluation to improve policy, public affairs and engagement approaches
• Line-manage, support and develop the PR Specialist

Senior Policy & External Affairs Manager

General Counsel

• Oversee all legal activity and organisational legal spend, ensuring value for money and high-quality service from internal and external lawyers
• Oversee internal litigation and property legal teams and manage their budgets
• Manage relationships with partner law firms through quarterly review meetings
• Ensure partner firms provide high-quality service within engagement terms and optimise added-value services
• Provide monthly progress reports to the Executive Management Team
• Escalate relevant legal risks and issues and present to the Executive Management Team and Board when required
• Advise Executives, Directors, and Senior Leaders on legal matters
• Draft, negotiate, and vet contracts, legal documents, and agreements
• Establish a legal framework and bespoke legal training programme to mitigate key risks
• Manage strategic and operational legal risks within established risk tolerance

Tenancy Wellbeing Coach – Intensive

PR Specialist

Senior Policy & External Affairs Manager

Head of Legal Services