Neighbourhood Housing Officer

Incommunities

. Deliver a high-quality housing management service and fulfil landlord duties .

Posted 10/6/2026contractBradford • United KingdomMid-LevelSenior💰 £33,646 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in housing management, customer service, and community engagement, with a strong focus on compliance, safety, and stakeholder collaboration. Capable of developing and implementing action plans to enhance neighbourhoods and address diverse customer needs.

Highest-signal resume keywords

Housing ManagementCustomer Service ExcellenceAnti-Social Behaviour ManagementProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property InspectionsTenancy ChecksCompliance Risk ManagementAction Plan DevelopmentData GatheringData RecordingData AnalysisMicrosoft OfficeProject CoordinationLegislation Knowledge

Soft Skills

Excellent CommunicationRelationship BuildingAdaptabilitySelf-MotivationOrganizational Skills

Certifications & Qualifications

Basic DBS Check

Industry Keywords

Social HousingCommunity IssuesStakeholder EngagementCustomer SupportLocal Authorities

About the role

Key responsibilities & impact

Deliver a high-quality housing management service and fulfil landlord duties
Coordinate housing services to keep neighbourhoods clean, safe and welcoming
Spend 80% of time in neighbourhoods
Manage a neighbourhood patch and identify required works to properties and common areas
Complete property inspections and tenancy checks; maintain accurate tenancy records
Address tenancy obligation breaches and anti-social behaviour through action plans
Identify customer support needs and make internal, external and safeguarding referrals
Identify and manage gas, electrical and fire safety compliance risks
Develop and coordinate neighbourhood action plans with the wider business and customers
Build relationships with police, local authorities and other stakeholders
Contribute to investment and other projects as required
Respond to and reduce complaints through de-escalation and improved customer satisfaction
Tailor services to customers’ diverse needs
Identify local investment and enrichment opportunities to improve residents’ lives and prevent crime and anti-social behaviour
Develop knowledge of social housing, community issues, case law, best practice, legislation and national initiatives

Requirements

What you’ll need

Experience dealing with customers face to face in a housing-related role
Experience working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities
Knowledge of dealing with anti-social behaviour complaints
Passion for delivering excellent customer service and making a difference to people’s lives
Awareness of customers’ diverse needs
Flexible and adaptable approach to a changing and varied workload
Demonstrable ability to write and communicate clearly and appropriately to different audiences
Ability to gather, record and analyse data using manual and electronic systems, including Microsoft packages
Excellent organisation, project management and time management skills
Ability to prioritise, manage own workload and meet deadlines
Self-motivated, driven and skilled at taking ownership
Right to work in the UK; visa sponsorship is not available
Basic DBS check required as part of pre-employment process

Benefits

Comp & perks

£1,000 Essential car user allowance per year plus mileage (pro rata)
Social Housing Pension Scheme with up to 10% employer contribution
28 days annual leave that increases with service plus bank holidays (pro rata)
Option to buy and sell annual leave
Training, development, and qualification opportunities
Exclusive access to discounts and savings at over 800 retailers
Corporate health scheme membership
Employee Assistance Programme
Cycle to work scheme
Local gym membership discounts
Trained Mental Health First Aiders available for colleague support
Workplace adjustments or assistance during recruitment
Mental health and wellbeing support
Menopause Friendly Accreditation-related workplace support