Tenancy Wellbeing Coach – Intensive

Incommunities

. Intensively manage a caseload of tenants with multiple care and support needs to sustain tenancies and improve wellbeing .

Posted 10/2/2026full-timeShipley • United KingdomMid-LevelSenior💰 £33,646 - £37,498 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing tenancies for vulnerable individuals, focusing on comprehensive assessments, outcome-focused intervention plans, and effective collaboration with support services. Proven ability to navigate complex needs and advocate for policy improvements to enhance support provision.

Highest-signal resume keywords

Tenancy ManagementCustomer ManagementNegotiation SkillsCommunication SkillsCrisis Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Comprehensive AssessmentsOutcome-Focused Intervention PlansMonitoring EngagementSafeguarding Vulnerable TenantsKnowledge of Standards and Best Practices

Soft Skills

Relationship-BuildingAbility to Prioritize WorkloadInfluencing Service Provision

Certifications & Qualifications

Enhanced DBS CheckFull Driving License

Industry Keywords

Support NeedsHousing BarriersSocial CareLocal AuthoritiesHealth Systems

About the role

Key responsibilities & impact

Intensively manage a caseload of tenants with multiple care and support needs to sustain tenancies and improve wellbeing
Conduct comprehensive assessments for current and prospective tenants
Develop outcome-focused tenancy intervention plans in partnership with tenants, setting goals and tracking progress
Identify and link tenants with specialist services to address unmet needs
Monitor engagement with support services and safeguard vulnerable tenants from abuse and neglect
Work with local authorities, social care, and health systems to secure appropriate support
Advocate for policy and strategy improvements enhancing support provision within the district
Provide oversight of tenancy management throughout support interventions
Review intensively managed tenancies with tenants, specialist providers, and Neighbourhood Housing Officers for transition to general tenancy management
Collaborate with Neighbourhood Housing Officers to manage communities containing intensively managed tenancies

Requirements

What you’ll need

Strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy, with the ability to navigate and address these challenges effectively
Proven experience in tenancy and estate management, including knowledge of standards, best practices, and enforcement procedures
Extensive experience managing customers with multiple and complex needs, including those exhibiting challenging behaviours, with a focus on positive outcomes
Demonstrated ability to negotiate and influence service provision
Excellent verbal and written communication skills, enabling engagement with individuals from diverse backgrounds and relationship-building
Ability to prioritise workload and manage active cases efficiently during continuous crisis situations
Full driving license and access to a suitable vehicle for work
Right to work in the UK; visa sponsorship is not available
Enhanced DBS check required as part of the pre-employment process
If interviewed for a Tenancy Wellbeing Coach at Incommunities in the last 6 months, need not re-apply

Benefits

Comp & perks

Starting salary of £33,646 p/y rising to £37,498 with service
£1,000 per year essential car user allowance plus mileage as you will be expected to use your own vehicle for work purposes
Social Housing Pension Scheme with up-to 10% employer contribution
28 days annual leave that increases with service plus bank holidays
Training, development, and qualification opportunities
Corporate health scheme membership
Agile and hybrid working
Access to an Employee Assistance Programme
Cycle to work scheme
Local gym membership discounts
A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Inclusive workplace welcoming applicants from all backgrounds, abilities, and experiences
Mental health and wellbeing support as a Mindful Employer
Committed Menopause Friendly Accreditation