Customer Service Coordinator

Incora

. Provide the day-to-day interface with the customer .

Posted 10/1/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, supply chain management, and inventory planning, with a strong focus on continuous improvement and effective communication. Proven ability to analyze KPIs, manage customer demands, and implement corrective action plans to enhance service levels.

Highest-signal resume keywords

Customer Relationship ManagementSupply Chain ManagementInventory PlanningKPI AnalysisMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply ManagementInventory PlanningData EntryDocumentationReportingForecastingVariance InvestigationCustomer IntelligenceProcess ImprovementSales Negotiation

Soft Skills

Verbal CommunicationWritten CommunicationPresentation SkillsOrganizational SkillsCustomer Service Skills

Tools & Technologies

Microsoft Office SuiteExcelCopilotIntegrated Data Systems

Certifications & Qualifications

Associate's Degree in Business AdministrationSales and MarketingSupply Chain Management

Industry Keywords

Aerospace IndustryChemical ManagementHealth and SafetyData Protection

About the role

Key responsibilities & impact

Provide the day-to-day interface with the customer
Manage and maintain associated internal and external reporting and KPIs
Manage a segment of customer demand, such as production, sub tiers, or aftermarket
Review customer KPIs, identify trends and issues, and prioritize mitigation actions
Serve as the first point of escalation to customers
Ensure customer service corrective action plans and process improvements are deployed effectively
Manage and review forecasting input, inventory, and variance investigations
Provide customer intelligence for business planning and inventory holdings
Undertake tactical customer management and internal liaison
Maintain customer communication and service levels
Implement continuous improvement actions and processes
Participate in department- and company-level improvement activities
Comply with internal rules, policies, procedures, Health and Safety, and Data Protection requirements
Undertake other appropriate duties allocated according to business needs

Requirements

What you’ll need

Associate's degree in Business Administration, Sales and Marketing, Supply Chain Management, and/or a combination of education and relevant work experience in sales (preferred)
5–7 years of combined experience in supply management, inventory planning, or supply chain, preferably in the aerospace or chemical management industry
Demonstrated ability to develop and maintain long-standing customer relationships
Demonstrated ability to train and mentor others to excellence
Demonstrated ability to be results-driven and profitability-minded, especially in customer engagement and sales negotiations
Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service
Excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
Excellent customer service skills and ability to deal tactfully, confidently, and ethically with internal and external customers
Ability to be detail-oriented and perform in-depth account research when required
Clear and accurate data entry, documentation, and reporting skills
Strong competency working with integrated data systems
Strong working knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and intermediate to advanced Excel
Experience with spreadsheets, formulas, importing and exporting files, as applicable
Experience using Copilot or other AI tools to enhance productivity
Passion for Incora Values and exceeding customer expectations

Benefits

Comp & perks

Every employee is eligible for one of Incora's incentive programs
8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees
Full-Time Exempt employees are part of Incora’s FlexTime policy
80 hours of Exempt Sick time
2 weeks paid parental leave
Generous discount portal available to Incora employees via Perkspot
Employer-paid Group Life Insurance at 1x salary
STD and LTD
401K plan with company match
Career development support and opportunity to become part of the Incora Story
Brand-new work environment