Incora

Customer Support

• Provide the day-to-day interface with the customer
• Manage and maintain associated internal and external reporting and KPIs
• Manage a segment of customer demand, such as production, sub tiers, or aftermarket
• Review customer KPIs, identify trends and issues, and prioritize mitigation actions
• Serve as the first point of escalation to customers
• Ensure customer service corrective action plans and process improvements are deployed effectively
• Manage and review forecasting input, inventory, and variance investigations
• Provide customer intelligence for business planning and inventory holdings
• Undertake tactical customer management and internal liaison
• Maintain customer communication and service levels
• Implement continuous improvement actions and processes
• Participate in department- and company-level improvement activities
• Comply with internal rules, policies, procedures, Health and Safety, and Data Protection requirements
• Undertake other appropriate duties allocated according to business needs

Customer Service Coordinator

Business Development Rep

• Lead sales coverage and market/business development management services focused on the aerospace market
• Develop the market for Incora products and services within an assigned geographical territory
• Travel throughout the assigned region to call on existing and prospective customers for chemical sales opportunities
• Collaborate with Inside and Outside Sales to build and maintain sales
• Develop customer relationships through sales calls, market intelligence, product knowledge, and awareness of local competitive conditions
• Prospect, generate, evaluate, and develop qualified sales leads into customer relationships
• Research and present sales opportunities aligned with customer requirements and goals
• Develop new customer relationships
• Maintain customer and prospect information in the CRM database
• Scope potential opportunities
• Visit existing and prospective customers independently or with other Incora functions
• Meet or exceed annual bookings, gross profit dollar, and gross profit percentage goals
• Build strategic partnerships with potential and existing Incora accounts
• Communicate current customer activity and prospect status throughout the Incora organization
• Submit periodic sales reports and expense reports in accordance with policies and budgetary allowances
• Attend scheduled and impromptu sales meetings, company-sponsored training, meetings, and events

Customer Service Coordinator

Business Development Manager – Industrial