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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in contract management, financial growth strategies, and customer relationship management while fostering team development and operational efficiency. Proficient in P&L management and implementing process improvements to enhance contract performance.
Highest-signal resume keywords
Contract ManagementP&L ManagementCustomer Relationship ManagementFinancial ProficiencyPeople Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementP&L ManagementFinancial ProficiencySales ManagementInventory ManagementChange ManagementProject LeadershipProcess ImprovementKPI DevelopmentSupply Chain Knowledge
Soft Skills
Excellent Communication SkillsInfluencing SkillsTeam MotivationLeadership ExperienceRelationship Building
Tools & Technologies
Microsoft OfficeExcelWordPowerPointCopilot
Industry Keywords
Customer ContractsOperational DirectionFinancial GrowthContract EfficiencyBusiness AcumenCustomer PartnershipsSales StrategiesForecastingContract RenewalsPartnership Culture
About the role
Key responsibilities & impact- Provide commercial and operational direction for nominated chemical customer contracts by customer group or region
- Direct, manage, and coordinate contract activities and supporting functions to achieve business goals
- Drive financial growth within customer accounts and maximize relationship-building opportunities
- Manage a contract team and administer day-to-day operational functions
- Deliver best-in-class customer service and build customer partnerships
- Lead contract management, growth strategies, P&L, customer service levels, and revenue and margin growth plans
- Maintain and improve contract efficiency and key processes
- Work with Sales to develop bid strategies for new and renewed contracted business
- Contribute to the Annual Operating Process and provide accurate business forecasts
- Identify and implement process improvements for existing and new contracts
- Lead by example and foster an environment where employees can contribute effectively
- Support team growth and progression
- Negotiate customer contract renewals using Incora's best-practice terms and conditions
- Monitor sales, margin, costs, and inventory levels to meet or exceed budget and maintain profitability
- Conduct interviews, hire, and train on-site personnel when necessary
- Maintain a partnership culture with contracted customers
- Maintain contracts throughout their life and coordinate with Planning and Procurement to ensure continuity of parts supply
- Develop KPIs for contract compliance and financial performance
- Manage, support, mentor, evaluate, and train team members
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree or 2-5 years related experience and training, or equivalent combinations of education and experience
- Experience may include sales, distribution, and inventory management
- Significant experience in customer relationship management
- Financial proficiency to a good level
- High level of business acumen
- Excellent communication and influencing skills at all levels
- Some people management and leadership experience
- Previous experience in a contract management/sales environment preferred
- Change management experience preferred
- Must have and maintain own/reliable transportation and a company-approved driving record
- P&L management
- Contract management
- Supply chain and distribution knowledge
- Project leadership
- People management and team motivation
- Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint
- Experience using Copilot or other AI tools to enhance productivity
- Ability to travel between customers' sites as necessary
Benefits
Comp & perks- Incentive program eligibility for every employee
- 8 Paid Holidays plus 2 additional Floating Holidays for all Full-Time employees
- Up to 80 hours of Vacation per year for Full-Time Non-Exempt employees, increasing with length of service
- Separate Sick Time for Full-Time Non-Exempt employees
- FlexTime policy for Full-Time Exempt employees
- 80 hours of Exempt Sick time for Full-Time Exempt employees
- 2 weeks paid parental leave
- Employee discount portal through Perkspot
- Employer-paid Group Life Insurance at 1x salary
- Employer-paid STD and LTD
- Three health plans, or four in California, with competitive premiums for full-time permanent employees
- 401K plan with company match
- Career development and progression opportunities