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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient recruitment for clinical trials, utilizing strong communication skills in both English and Spanish. Proficient in maintaining accurate records and collaborating with study teams to enhance enrollment processes.
Highest-signal resume keywords
Clinical Research ExperiencePatient RecruitmentBilingual CommunicationCall Center ExperienceCRM Software Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentClinical Trial ProtocolsRecord KeepingOutbound CallingInbound Calling
Soft Skills
Strong Communication SkillsOrganizational SkillsTime ManagementIndependent WorkCulturally Sensitive Support
Tools & Technologies
HubSpotSalesforceVirtual Call Center SystemsPhone Systems
Industry Keywords
HealthcareClinical TrialsPatient OutcomesMedical ResearchBilingual
About the role
Key responsibilities & impact- Conduct outreach to potential clinical trial participants via inbound and outbound calls
- Pre-screen and assess patients for eligibility based on study protocols
- Educate patients on clinical trial participation, benefits, and expectations
- Maintain accurate records of all interactions in the recruitment tracking system
- Collaborate with study teams to ensure timely follow-up and enrollment
- Use CRM software such as HubSpot and phone systems for communication and tracking
- Provide culturally sensitive support in English and Spanish as needed
- Target 70 total calls per day and 5 patients scheduled per day for screening visits
Requirements
What you’ll need- Medical background; a Bachelor’s degree in a healthcare-related field such as Nursing, Biology, or similar is acceptable
- Clinical research experience required: minimum 1 year in a patient recruitment setting or clinical research coordinator setting
- Minimum 2 years of call center experience, preferably in a medical or clinical setting
- English required
- Spanish-English bilingual ability preferred
- Strong verbal and written communication skills
- Experience with Salesforce and virtual call center or phone systems is a strong plus
- Excellent organizational and time management skills
- Ability to work independently and adhere to deadlines
- Passion for advancing medical research and improving patient outcomes
- Ability to work EST hours
Benefits
Comp & perks- Temporary full-time employment for 3–4 months with permanent placement available
- Remote work arrangement
- Opportunity to support breakthroughs in medicine and improve patient outcomes
- Mission-driven, people-first company environment
- Global, remote talent integration into client workflows