Insurance Agent – Afternoon Shift

Independence Pet Group

. Assist customers by providing information about products and/or services .

Posted 10/16/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to analyze and resolve issues efficiently while maintaining compliance with federal and state regulations. Proficient in managing inquiries and enhancing customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Property & Casualty LicenseCustomer Service ExperienceProblem ResolutionCompliance with RegulationsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional CommunicationTeam CollaborationCustomer Relationship Management

Certifications & Qualifications

Property & Casualty License

Industry Keywords

Customer ServiceService Level AgreementsProduct KnowledgeSolution InnovationSales and RetentionMember AccountsWarrantiesCustomer Complaints

About the role

Key responsibilities & impact

Assist customers by providing information about products and/or services
Answer questions and resolve problems and issues in a timely and professional manner
Respond to internal and external inquiries within stated service level agreements (SLAs)
Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns
Analyze, research, and resolve problems and discrepancies for member accounts
Cross-train and assist team members as needed
Maintain product knowledge and awareness of customer service and/or store policies
Ensure understanding and compliance with federal and state regulations
Participate in solution innovation, sales, and retention efforts with current and new clients
Perform other assigned duties

Requirements

What you’ll need

Must have and maintain a Property & Casualty License or obtain within 45 days of hire
Minimum 2 years of relevant experience in customer service, call center, or a similar field
No formal education requirement
Must understand and comply with federal and state regulations
Availability for the 12:00–8:30pm EST shift

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Eligible for overtime